ZENMED Shipping InformationZENMED-Shipping-Policy

How much does shipping cost?

We offer numerous choices for shipping and often run free-shipping promotions on our homepage. If you are located in the USA, or any of its territories (includes APO’s), we offer a flat rate shipping of $6.95 USD. We also offer overnight shipping in the USA for $35 USD (some rules apply). Some systems of products, such as the Derma Cleanse System, include free shipping. Delivery is expected anywhere between 4-7 business days. We offer tracking on all of our USPS parcels. For Canada we offer a $12 USD flat rate shipping. There are no duties or taxes due on delivery. A flat rate shipping of $15 USD (or equivalent in your currency) is offered for all international purchases. Delivery is expected anywhere between 10-14 business days to major centers, sometimes up to 21 days for more remote areas.

Internationally (outside of the USA and Canada) we are not responsible for taxes or duties imposed by your respective country. We cannot guarantee that your parcel may/may not be subjected to the sales tax in your respective country, but we try to alleviate brokerage charges by sending most parcels via the post.

If you refuse a parcel once it has landed in your respective country, your shipping fee will not be refunded and you will incur a restocking fee of 10%.

Do you ship to Canada?

We offer a $12 USD flat rate shipping to Canada via USPS. Delivery should be expected within 5-10 business days to major centers. All orders are duty-free and tax will not be due at delivery.

When will my order be processed?

All orders are processed and shipped within 24-48 hours of purchase. If a holiday falls within the order time, shipping times may be delayed but will be processed the following business day.

For orders shipped to Canada, do I have to pay any additional fees?

No, you will pay GST at purchase time and there will not be duties or brokerage due at delivery.

For more information visit ZENMED