Velodyne Shipping InformationVelodyne-Shipping-Policy

Depending on the product Velodyne Direct ships all packages USPS/UPS, except for any 15 or 18 inch subwoofers which need to be shipped via truck. We offer FREE Ground Shipping for orders $50 or more to 48 contiguous United States. Orders shipping to Hawaii and Puerto Rico are transported by air. Depending on when you place your order, it can take anywhere from 7-10 days for you to receive your order if it is shipping to the 48 contiguous United States. If your order is shipping to AK, HI, or Puerto Rico, shipping times may vary and are likely to exceed 7 days.

Please confirm before you checkout that your shipping address is correct. Contact customer service to see if an address can be changed.  There may be extra charge for this service which will be assessed at the time of the request.   PLEASE, avoid this extra charge by verifying you have the correct address before checkout!

Please check your tracking information to ensure that someone is available to receive the product upon delivery. Note that many products are quite heavy and may require multiple people to lift.

Damaged Items – Due to shipping
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.  

For more information visit Velodyne