Trainz Shipping InformationTrainz-Shipping-Policy

What countries do you ship to and what is the shipping cost? ships directly to most countries. We have also partnered with Bongo International to service the countries we did not previously ship to. Bongo International offers purchase consolidation and mail forwarding. If you’re not located in one of the countries we ship to directly or if this sounds like something you might be interested in, please visit

Trainz ships within the United States and to the following international countries: Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan Republic, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi Cambodia, Canada, Cape Verde, Cayman Islands, Chad, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Democratic Republic of the Congo, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Federated States of Micronesia, Fiji, Finland, France, French Guiana, French Polynesia, Gabon Republic, Gambia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea Bissau, Guyana, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Niue, Norfolk Island, Norway, Oman, Palau, Panama, Papua New Guinea, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Republic of the Congo, Reunion, Romania, Russia, Rwanda, Saint Vincent and the Grenadines, Samoa, San Marino, S‹o TomŽ and Pr’ncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Helena, St. Kitts and Nevis, St. Lucia, St. Pierre and Miquelon, Suriname, Svalbard and Jan Mayen Islands, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Vanuatu, Vatican City State, Venezuela, Vietnam, Virgin Islands, Wallis and Futuna Islands, Yemen, and Zambia.

If you are located in one of these countries and would like to know your shipping rates, please contact us and let us know what item(s) you are interested in and what county you will need it shipped to. We recommend that you request the shipping rates before you bid.

At this time, international shipping is via FedEx and USPS. Pricing is at their published International rates. Duties, Taxes and Brokerage fees are the responsibility of the International Customer and NOT Trainz.

What method of shipping do you use?

We’re committed to keeping our shipping prices low, and our delivery times fast. Our system will automatically choose the best carrier at the time of shipment to help us deliver the lowest prices and fastest service possible. We ship packages with all major carriers using a variety of services. Your order is professionally packed to offer the best possible protection during transit. If something should go wrong, every package we ship is insured against both loss and damage. The moment your order ships you will receive an automated confirmation e-mail which provides tracking or shipment confirmation.

We cannot ship to P.O. boxes if the order total exceeds $100.

How fast do you ship?

We ship packages in the order it was received. As soon as payment is made we usually ship your package within 1-3 business days.

Will you notify me when my order ships?

The moment your order ships you will receive an automated confirmation e-mail which provides tracking or shipment confirmation information.
You should also receive notification from eBay when your order ships.

Will you insure my package?

Yes! Packages shipped by UPS and Fed Ex will be automatically insured and is included in the posted shipping cost.
Post Office Box holders – We can no longer send insured shipments over $50 to P.O. Boxes. If we must ship to a P.O. Box at your insistence, it will not and can not be insured, and will be sent at your own risk via the USPS.

How do I track my package?

When you receive our “Your item has shipped” email, it will include your tracking number. You may go to either or and enter your tracking number to receive an up to date status of your shipment.

How much is shipping for pre-order items?

If you live in the lower 48 states, shipping is FREE.

If you live in Alaska, Hawaii or Canada we charge our regular shipping fee. We do not offer combined shipping with pre-orders because most of the items do not ship at the same time and we are unable to judge when they will be released 100%. We received an overwhelming amount of requests to ship to those locations, but we must charge shipping to do so. Canadian duties and taxes apply.

I live in Canada, what is your shipping policy?

Canadian Shipping is via FedEx ONLY. Our items are not subject to any duty charges. Our shipping rates above include the shipping charges and Canadian customs clearance fees, but Canadian sales tax (GST/PST), based on the Provincial tax rates will be added based on the final price of your item(s). This will be calculated for you in our checkout system when you pay for your items. Trainz has arranged to prepay the Provincial taxes for you in conjunction with FedEx which ensures that your shipment is delivered to your door with NO additional charges when your package is delivered.

For more information visit Trainz