Tonvara Natural Supplements

Tonvara Natural Supplements Shipping InformationTonvara-Natural-Supplements-Shipping-Policy

All orders are usually shipped within 48 hours following receipt by us of full and cleared payment. Whilst we always aim to ship all orders within 48 hours this is not guaranteed, as there will always be external circumstances over which we have no control (including weekends and public holidays). Any significant delay will always be notified as soon as possible.

Packaging for all orders is a discreet padded white envelope or brown box that shows only destination address, return address and required postage marks.

ALL orders are shipped from our UK facility.

UK orders are shipped by Royal Mail First Class Post.

International orders are shipped by Royal Mail Small Packet/Large Letter Airmail Service (please note that this service does not provide any tracking facilities).

Please allow 10 days for UK mail and 28 days for all other mail before contacting us to report non-delivery*.

All buyers outside of the UK accept all responsibilities at all times for all customs and import related issues and should make themselves aware of their domestic customs and import rules prior to ordering products from this site. We accept no responsibility whatsoever for loss due to impounding of goods by customs or other authorities nor for any additional charges levied by those authorities. Furthermore where goods are impounded or believed to be so, we reserve the right to decline to supply a replacement order or offer a refund at our absolute discretion.

*Please be aware that if your original order was placed during a promotional period when we were offering additional free product that would have been included with your original order, we regret that it is not possible for us to include them again if a replacement order is shipped. Where we have agreed to reship an order, it will usually be shipped entirely at our expense and only the quantity of product originally paid for will be re-shipped.

Contacting Us
We welcome any queries or comments you may have regarding this policy. Please do not hesitate to contact us at: mail@tonvara.net

For more information visit Tonvara Natural Supplements