TireBuyer.com

TireBuyer.com Shipping InformationTireBuyer.com-Shipping-Policy

Do you have free shipping?

Yes! We offer free, 1-2 day shipping on tires that are in stock in the TireBuyer warehouse closest to you, when you choose to have them delivered to a local TireBuyer installer. When you shop for tires, look for the ones marked “Free delivery to installer,” then choose one of our installers when you check out.

We can offer free, fast delivery on local products to local installers because we use our own fleet of TireBuyer trucks. Our trucks deliver right from our local warehouse to the local installer you choose in just 1-2 days.

Why was I charged for shipping when your site says you offer free shipping?

We offer free, 1-2 day shipping on tires that are in stock in the TireBuyer warehouse closest to you, when you choose to have them delivered to a local TireBuyer installer.

If you choose tires that aren’t in stock in your local TireBuyer warehouse, and/or if you have your order shipped to a location other than a TireBuyer installer (such as your home), we charge a small shipping fee. If you do pay for shipping, you’ll pay a much lower rate than you would with our competitors, thanks to the shipping volume our parent company does with FedEx.

Want free shipping on your order? When you shop for tires, look for the ones marked “Free delivery to installer,” then choose one of our TireBuyer installers when you check out.

Will my tires/wheels ship out today?

It depends on the time of your order, but most of our orders are processed and shipped out within 24 business hours.

How long will it take to receive my order?

We show an estimated delivery timeframe for each  product on our website (for example, 1-3 business days), based on your Zip Code and the tire’s location. These timeframes are estimates and can’t be guaranteed, since many of our products are shipped via FedEx or other carriers.

We make every effort to ship orders in time to meet the estimated delivery timeframe. If the product doesn’t ship from our warehouse in time to meet the estimated timeframe, we will refund your shipping charges. If your order was shipped free, we will mail you one $15 Visa Prepaid Card per order. Please call us at (866) 961-8668 to request these credits.

Do you ship to Canada?

Sorry, at this time we are only able to ship within the 48 contiguous United States, as well as Alaska and Hawaii (additional charges apply).

When will my tires arrive?

You can check your order’s shipping status on our website. Most of our orders are shipped within 24 business hours of ordering. If the order is being shipped via FedEx, the tracking information will show an estimated delivery date.

If you choose to have your order delivered to one of our preferred installers, we usually deliver to them directly with our fleet of company-owned trucks. These orders often arrive the next business day.

Can I ship my order to my home?

Yes, you can ship to your home. We can also deliver your order directly to a preferred installer in your area, for quick and convenient service.

Why didn’t I receive a tracking number for my order?

There are three possible reasons why this can happen:

  1. Did you choose to have your order delivered to one of our preferred installers? These orders are usually delivered directly to the installer, via our fleet of company-owned trucks.
  2. Did you order wheels? Some wheel orders are shipped directly from the manufacturer’s warehouse. In these cases, we aren’t able to provide you with tracking numbers by email.
  3. If you shipped a tire order to your home and haven’t received a tracking number via email, there may have been an error in your email address. Give us a call at 866-961-8668 and we can check your email address and update it if necessary.

I ordered four tires but I’ve only received three. Where is the fourth tire?

We ship all the products for an order at the same time. Tires/wheels are not packaged or taped together because they would exceed the weight that the average person could lift.

In most cases, FedEx does not load all the tires on the delivery truck at the same time because the truck is filled to capacity. Generally the missing tire will arrive the next business day. If it doesn’t, please call us at 866-961-8668.

For more information visit TireBuyer.com