SurfStitch

SurfStitch Shipping InformationSurfStitch-Shipping-Policy

 

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To see how much time it will take to deliver your items enter your postcode.

Delivery times are for orders using Express shipping (no signature required). The number of days refers to the number of business days.
Delivery times are based on information from our shipping partners and are subject to delay due to causes outside of our control.

Free Express Shipping (no signature required) – Orders over $50*

 

*$5.95 for orders under $50

 

Orders placed before 2:00pm AEST in Metro areas should be received the next business day. This service takes 2-3 business days to most other areas.

Express Shipping is a no signature required service*. This means that the courier will generally leave your order at the front door or letterbox. Once the parcel has been delivered to your shipping address, SurfStitch takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing Regular Shipping (signature required).

 

*excludes bulky items and orders over 5kg (please see Regular and Bulky Shipping below).

 

 

Free Regular Shipping (signature required) – Orders over $50*

Regular Shipping orders placed before 2:00pm AEST should be received within 1-5 business days. This service can take longer to some rural areas. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected. This information can also be viewed by clicking the track your order link in your shipping confirmation email.

 

 

Bulky Shipping (signature required)

Bulky items can include some Travel Bags, Surfboard Racks, Surfboard Covers, Skateboards, Bodyboards, Surfboards, Softboards and some headwear. Most of our Bulky items are shipped to you for FREE however some Bulky items can attract higher shipping fees starting from $19.99. These shipping fees are based on the size and weight of the order and any shipping charges will be quoted during checkout. Estimated delivery time for bulky orders is 1-7 days (7-14 days for regional areas).

 

For more information please see full Terms & Conditions here: Terms and Conditions

For further info, please contact CustomerService@Surfstitch.com or 1800 172 208

 

 

European & Californian Collection Items

To provide our customers with access to our global product range, SurfStitch now offers products from our International websites for express delivery. Products marked as our European collection or Californian Collection will be shipped from our European or United States warehouses separately to any items you purchase from our Australian range. These items should take 2-4 business days for delivery to Metro areas, and 5-10 days to regional areas. A signature is required on delivery for these items.

 

*Excludes heavy items

 

FREE EXPRESS SHIPPING – ORDERS OVER AUD$50

 

$9.99 EXPRESS SHIPPING – ORDERS UNDER AUD$50

 

1-3 Days to Metro Areas, 3-7 Days to regional areas.

 

Flat Rate Express Delivery

DHL

Orders placed before 2:00pm AEST orders should be received within 1-3 business days.

 

DHL requires a signature on delivery, so if you will not be home during standard delivery hours (9am to 5pm) we recommend shipping to your work address. Please ensure you add the company or business name to your address to avoid any issues when shipping to a work address.

 

If you are not home to sign for your delivery the driver will leave a card to arrange a more appropriate time for the delivery. In most cases the driver will attempt to deliver the parcel on 3 separate occasions, but if no delivery can be made after this time the order is normally returned. SurfStitch takes no responsibility for this process and any returned orders will incur a $9.99 service fee to be shipped again.

 

Some heavy/bulky items will be charged at a higher shipping rate. In most cases the prices quoted at checkout will be correct, but in some cases additional freight charges may be required. Our customer service team will contact you if this is the case and you must agree to these extra charges before the order can be shipped. Bulky/Heavy orders can sometimes take 1-2 days extra for delivery, so please factor this into any orders for large items.

 

SurfStitch.com reserves the right to change the shipping method of any order as required.

Heavy Items Courier – Starting at A$19.99

International Mail and DHL

Large and Bulky orders are charged at a higher shipping rate and generally take 2-3 days longer than express shipping. Prices will be quoted in the checkout, but in some cases a custom shipping fee is required and you will be contacted if this is the case.

 

Heavy or bulky items include: Travel Bags, Skateboards, Surfboard Travel Covers and Bodyboards. Please note: We do not ship surfboards, Solid Racks or bicycles to New Zealand. (For further info please contact CustomerService@SurfStitch.com)

European & Californian Collection Items

To provide our customers with access to our global product range, SurfStitch now offers products from our International websites for express delivery. Products marked as our European collection or Californian Collection will be shipped from our European or United States warehouses separately to any items you purchase from our Australian range. These items should take 2-4 business days for delivery to Metro areas, and 5-10 days to regional areas.

 

International Customs Charges

Orders over NZD$175.00 will generally incur customs taxes in New Zealand. SurfStitch has no control over these taxes and cannot advise what they will be once your parcel has arrived in New Zealand.

All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and SurfStitch will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and SurfStitch will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

 

For more info please see:
http://www.customs.govt.nz/features/internetshopping/Pages/default.aspx

http://www.whatsmyduty.org.nz/

Some promotional offers may involve shipping fees that will override the shipping prices quoted below. If your order will incur shipping fees these will be quoted during the checkout process.

 

Some countries may charge taxes and duties for international shipments. Please see the Customs and Duty Charges info at the bottom of this page.

 

 

New Zealand – Free for orders over AUD$50

DHL

For orders placed before 1:30pm AEST orders should be received within 1-3 business days.

DHL orders are sent a tracking number with Shipping Confirmation email. Some bulky orders will be shipped via Air Mail and this is a non-trackable service.

All shipping subject to weight and volume. Some items may be charged at a different rate.

Some orders may incur a customs or import duty charge. SurfStitch do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. We suggest splitting larger orders over NZD$175 into separate smaller orders to avoid being charged these import taxes. For further information, please go to New Zealand Shipping, contact your local customs office orCustomerService@SurfStitch.com

Zone 1 – USA, Canada and Asia (selected countries)

DHL – $5.99 flat rate or FREE on orders over $50*

Orders placed before 1:30pm AEST orders should be received within 1-5 business days.DHL orders are sent a tracking number with your Shipping Confirmation email. All shipping is subject to weight and volume. Some bulky orders may be charged at a different rate and may be shipped via another carrier if required. Please see the heavy items shipping rates at the bottom of the page.

 

Zone 1: American Samoa, Brunei, Canada, Christmas Island, Cocos Island, Cook Island, Fiji, Hong Kong, Korea (North), Republic Of Korea, New Caledonia, Niue, Philippines, Samoa, Singapore, Solomon Islands, Japan, Tahiti, Taiwan, Thailand, Tonga, United States of America and Vanuatu

Zone 2 -Great Britain, Europe (selected countries) and Asia (selected countries)

DHL – $9.99 flat rate or FREE on orders over $125*

Orders placed before 1:30pm AEST orders should be received within 1-5 business days. Orders are sent a tracking number with your Shipping Confirmation email. Some orders may be shipped via Air Mail which is non-trackable. All shipping is subject to weight and volume. Some bulky orders may be charged at a different rate and may be shipped via another carrier if required. Please see the heavy items shipping rates at the bottom of the page.

 

Zone 2: Andorra, Austria, Belgium, People’s Republic of China,, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, India, Ireland, Italy, Jersey, Luxembourg, Macau, Malta, Netherlands, Norway, South Africa, Spain, Sweden, Switzerland and United Kingdom

Zone 3 – Rest of the World

DHL – $14.99 flat rate or FREE on orders over $150*

Orders placed before 1:30pm AEST should be received within 2-7 business days. Some orders may be shipped via Air Mail which is non-trackable. All shipping is subject to weight and volume. Some bulky orders may be charged at a different rate and may be shipped via another carrier if required. Please see the heavy items shipping rates at the bottom of the page.

 

Zone 3: Afghanistan, Albania, Argentina, Armenia, Bahamas, Bahrain, Barbados, Bermuda, Bolivia, Bosnia And Herzegovina, Brazil, Bulgaria, Cambodia, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Estonia, Falkland Islands, Georgia, Greenland, Guam, Guatemala, Hungary, Iceland, Iran, Iraq, Israel, Jamaica, Jordan, Kuwait, Lao Peoples Dem. Rep, Latvia, Lebanon, Lithuania, Macedonia, Maldives, Mali, Mauritius, Mexico, Micronesia, Moldova, Monaco, Oman, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Reunion Island, Romania, Saudi Arabia, Republic of Serbia, Seychelles, Slovakia, Slovenia, Sri Lanka, Turkey, Ukraine, United Arab Emirates, Uruguay and Zimbabwe

Customs and Duty Charges

International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. SurfStitch cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and SurfStitch will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

European & Californian Collection Items

To provide our customers with access to our global product range, SurfStitch now offers products from our International websites for express delivery. Products marked as our European collection or Californian Collection will be shipped from our European or United States warehouses separately to any items you purchase from our Australian range. These items should take 2-4 business days for delivery to Metro areas, and 5-10 days to regional areas.

Bulky Item Shipping

Bulky/Heavy items will be charged at a higher shipping rate. Please check the details below for shipping rates to your country. Bulky/Heavy orders may be shipped via Air Mail which is a non-trackable service.

 

Bulky items include: Complete skateboards and cruisers, travel bags, cabin bags, bodyboards and bodyboard packages, surfboard covers, snowboard bags and boots.

 

Zone 1 – $39.99 | Zone 2 – $49.99 | Zone 3 – $59.99

 

Heavy items include: Multi surfboard travel covers, surf racks.

 

Zone 1 – $99.99 | Zone 2 – $99.99 | Zone 3 – $99.99

 

Some orders may need to be charged a custom shipping rate. This will be quoted to you before your order is shipped.

 

As most deliveries are made Monday to Friday, we suggest using your work address for the order.

 

PLEASE NOTE: Surfboards, Bicycles and Solid Racks cannot be shipped Internationally. Bodyboards and bodyboard packages can only be shipped to New Zealand.

*Excludes heavy/bulky orders

For more information visit SurfStitch