Surfdome Shop

Surfdome Shop Shipping InformationSurfdome-Shop-Shipping-Policy

At Surfdome we offer a range of delivery methods which you are able to select during the checkout process. These include free standard delivery, Royal Mail 1st class delivery, and a variety of courier services including Click & Collect next working day, next working day, 48 hour and Saturday delivery. For delivery charges, cut off times and delivery times, please see the table below.

United Kingdom Price FREE when you spend: Estimated Delivery time:
Standard £1.99 £30.00 Up to 5 working days
Royal Mail 1st Class £2.99 £75.00 Up to 3 working days
Click & Collect Store Collection £3.99 £75.00 Click & Collect delivery – 1 working day
Next Working Day £4.99 £75.00 Next working day for orders before 9 pm weekdays
Saturday £6.99 £100.00 UK DPD Saturday Service between 8am and 6pm for orders placed before 9 pm weekdays
Sunday £6.99 £100.00 UK DPD Sunday Service between 9am and 5pm for orders placed before 2 pm Saturday

All DPD UK Next Working Day orders placed before 9pm (Monday-Thursday) will be dispatched the same day.

Because a signature is required for DPD deliveries, we’ve added the convenience of a one-hour delivery window. Just provide us with your mobile telephone number or email and DPD will tell you exactly when your order is being delivered. You can even change the delivery date or get it delivered to a neighbour.

Orders placed via DPD UK Next Working Day on Friday or Saturday will be delivered on the next working day. On Sundays and Bank Holidays the cut off for UK Next Working Day delivery is 4pm. Orders made after these times will be dispatched the following day.

Saturday orders need to be placed before 7pm on Friday. Sunday orders need to be placed before 2pm on Saturday.

Once your order has been dispatched from our warehouse you will receive a confirmation email to let you know it is on the way. Surfdome reserve the right to amend orders placed with incorrect delivery options without notice. Surfdome does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Surfdome is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

Do you deliver to the whole of the UK?

Yes, we deliver to the whole of the UK. However please note that certain services might be restricted in some areas and deliveries may take longer.

We are unable to offer 24 hour, Saturday, Sunday delivery and Click and Collect next working day delivery if your order is going to any of these postcodes: AB – Aberdeen, BT – Belfast, GY – Guernsey, FK – Falkirk, HS – Isle Of Lewis, IM – Isle Of Man, IV- Inverness, JE – Jersey, KY – Kirkcaldy, KW – Orkney Isles, PH – Inverness, PA – Renfrewshire, TR21-25 – Isles of Scilly, ZE – Shetland.

Courier services to these areas will generally take an additional 1-2 working day(s).

We do not ship to British Overseas Territories except for Gibraltar.

Surfdome currently ship to 60 countries. For detailed information on delivery times and charges please see the table below. Please note that we might not be able to ship to all overseas territories and military bases.

Country Std Delivery Charge (free>£75) Std Delivery Times Express Delivery Charge Express Delivery Times 24/48 hours**
Albania £9.95 up to 9 working days £14.95 up to 3 working days
Andorra £4.95 up to 9 working days £14.95 up to 3 working days
Australia £9.95 up to 7 working days
Austria £4.95 up to 7 working days £14.95 up to 3 working days
Belarus £9.95 up to 9 working days £14.95 up to 3 working days
Belgium £4.95 up to 7 working days £14.95 up to 3 working days £19.95
Bosnia & Herzegovina £9.95 up to 9 working days £14.95 up to 3 working days
Bulgaria £4.95 up to 9 working days £14.95 up to 3 working days
Canada £9.95 up to 7 working days
Croatia £4.95 up to 7 working days £14.95 up to 3 working days
Cyprus £4.95 up to 9 working days £14.95 up to 3 working days
Czech Republic £4.95 up to 7 working days £14.95 up to 3 working days
Denmark £4.95 up to 7 working days £14.95 up to 3 working days
Estonia £4.95 up to 7 working days £14.95 up to 3 working days
Faroe Islands £4.95 up to 9 working days £14.95 up to 3 working days
Finland £4.95 up to 7 working days £14.95 up to 3 working days £19.95
France £4.95 up to 7 working days £14.95 up to 3 working days £19.95
Germany £4.95 up to 7 working days £14.95 up to 3 working days £19.95
Gibraltar £4.95 up to 7 working days £14.95 up to 3 working days
Greece £4.95 up to 9 working days £14.95 up to 3 working days
Greenland £4.95 up to 9 working days £14.95 up to 3 working days
Hong Kong £9.95 up to 9 working days
Hungary £4.95 up to 7 working days £14.95 up to 3 working days
Iceland £4.95 up to 9 working days £14.95 up to 3 working days
Ireland (Republic) £3.95 up to 3 working days £19.95
Italy £4.95 up to 7 working days £14.95 up to 3 working days £19.95
Japan £9.95 up to 9 working days
Korea £9.95 up to 9 working days
Latvia £4.95 up to 7 working days £14.95 up to 3 working days
Liechtenstein £4.95 up to 7 working days £14.95 up to 3 working days
Lithuania £4.95 up to 7 working days £14.95 up to 3 working days
Luxembourg £4.95 up to 7 working days £14.95 up to 3 working days £19.95
Malaysia £9.95 up to 9 working days
Malta £4.95 up to 7 working days £14.95 up to 3 working days
Monaco £4.95 up to 7 working days £14.95 up to 3 working days
Montenegro £9.95 up to 9 working days £14.95 up to 3 working days
Netherlands £4.95 up to 7 working days £14.95 up to 3 working days £19.95
New Zealand £9.95 up to 7 working days
Norway £4.95 up to 7 working days £14.95 up to 3 working days £19.95
Phillapines £9.95 up to 9 working days
Poland £4.95 up to 7 working days £14.95 up to 3 working days £19.95
Portugal £4.95 up to 9 working days £14.95 up to 3 working days £19.95
Romania £4.95 up to 9 working days £14.95 up to 3 working days
Russia* £9.95 up to 9 working days
Serbia £9.95 up to 9 working days £14.95 up to 3 working days
Slovakia £4.95 up to 7 working days £14.95 up to 3 working days
Slovenia £4.95 up to 7 working days £14.95 up to 3 working days
Spain £4.95 up to 9 working days £14.95 up to 3 working days £19.99
Sweden £4.95 up to 7 working days £14.95 up to 3 working days
Switzerland £4.95 up to 7 working days £14.95 up to 3 working days
Taiwan £9.95 up to 9 working days
Thailand £9.95 up to 9 working days
Turkey £4.95 up to 9 working days £14.95 up to 3 working days
Ukraine £9.95 up to 9 working days £14.95 up to 3 working days
USA £9.95 up to 7 working days £16.99

*Due to the current situation, please note that we are unable to ship to the Crimean region.

**Orders for next working day delivery need to be placed before 3pm CET.

My country is not in the country drop down menu on your checkout page. Why?

If you cannot find your country on the checkout page, this means that at present we do not ship there.

Delivery FAQs

How will my order be delivered?

Surfdome offers a range of delivery methods which you are able to select during the checkout process. These include FREE UK delivery via Royal Mail 2nd Class, 1st Class Delivery, and Courier deliveries with Click & Collect Next Working Day, Next Working Day, 48 hour and Saturday delivery options. Next Working Day Delivery will be made by DPD or FedEx. You will be sent a tracking number for these services, however if you wish you can call our Customer Service Hotline quoting your order number and our staff will happily check the progress of your parcel.

What happens if I am not at home?

Our couriers will leave a card explaining where your package is and also provide the package tracking number. DPD will email you to let you know what time slot your package will be delivered (within a two hour slot) and you can either arrange somebody to be there at that time or reply to the email to arrange an alternative delivery date.

My order has not arrived. Where is it?

Very few orders should be delayed but the most common delays we note are; 1. an attempted delivery has been made but no-one was in (a card should always be left by the courier to notify you of this), 2. bad weather or strike action has created delays.

What is Click & Collect Next Working Day?

Click & Collect Next Working Day enables you to get your orders delivered to one of over 5,250 local stores in the UK for collection at your convenience using our Collect+ delivery service. Stores are typically open 8am – 9pm, 7 days a week so you can collect your order when you want rather than waiting in for a home delivery. For further information, click here.

Can we collect/return items to the warehouse?

Unfortunately customers cannot collect or return items directly to the Surfdome warehouse or offices at this time. Please return the item via post using the returns procedure on your delivery note.

Do you deliver to BFPO addresses?

Yes we do.

Shipping information

Type Weight Number of Days
UK Mainland 2nd Class Post uk to 2kg 3-5 working days
UK Mainland 1st Class Post up to 2kg 2-3 working days
UK Mainland Next Working Day up to 30kg 24 hours
UK Mainland Saturday Courier up to 30kg 24 hours
UK Mainland Sunday Courier up to 30kg 24 hours
Type Weight Number of Days
Luggage or Bulky Items uk to 30kg 3-5 working days
Europe up to 2kg 2-3 working days
Rest of World up to 2kg 24 hours
Overseas Luggage 48 hours

Items on a Next Working Day & 48 hour delivery will require a signature on receipt.

PLEASE NOTE: Royal Mail 1st and 2nd Class are not trackable options. All delivery estimates are based on time from the package leaving our warehouse.

For more information visit Surfdome Shop