Stockn’Go

Stockn’Go Shipping InformationStocknGo Shipping Policy

How does shipping work?

It’s free, it’s that simple! Free standard shipping on all orders!

You shouldn’t have to wait forever for your stuff. And you shouldn’t have to worry about it arriving at someone else’s door. Or not arriving at all. That’s why shipping with us is fast, easy, and reliable — from the second you checkout to the instant your doorbell rings.

Will I receive all of my products in one box? Is every product shipped from the same location?

Most orders will be received in one box and will be sent from one of our warehouse locations.

Where do you ship?

We ship all over the US (Hawaii and Alaska, too – no free shipping available to these two states – sorry). Currently we do not ship any other countries including Puerto Rico. In the future we hope to adjust that policy.

Who’s responsibility is to be sure the shipping address is accurate? 

At the time the order is placed, the customer is responsible for providing Stockn’Go with an accurate and complete delivery address. If you need to change the shipment address after the order has been placed please give us a call at 1-877-STOCKNGO (1-877-786-2564) immediately so we can adjust your shipping details.

Do you ship to military APO/FPO addresses and PO Boxes? 

Yes, we do. Unfortunately the shipping is not free. Shipping rates for APO/FPO are the standard rates set by UPS/USPS. We truly appreciate our military service members and look forward to shipping to them.

How much does shipping cost?

Shipping is on us, yes, it’s FREE (with the exception of APO/FPO, Hawaii and Alaska). Please note Stockn’Go at its sole discretion may ship products to you by way of UPS or USPS.

Can I change the address of my shipment after the order has been placed? If so, is there a charge?

We would prefer that you do not change the address of a shipment after the order has been placed. The reason is your package may ship out by the end of the day & you may not have time to make the changes. In the rare cases in which you do need to change, please give us a call immediately at 1-877-STOCKNGO (1-877-786-2564) between 8AM to 8PM EST Monday to Friday. You may also email us at customercare@stockngo.com – please include your Order # and a detailed explanation of your request.

How long will it take to get my stuff?

Delivery times depend on where and how you ship (UPS Ground or UPS Air or USPS Priority Mail). Generally, stanadard shipping takes 5-8 days in transit. At the moment we only offer standard shipping on all orders.

How do I track my order?

You can go to my account > order status. If your order says “processed,” we’re boxing it up. If it says “shipped,” it’s on its way. We’ll also email you your shipping info — like the date your order shipped, the estimated delivery time, and your tracking number. So you’ll always know exactly where your stuff is and when you’ll receive it. Also, if you have already received your tracking number you can go straight to  www.ups.com  or  www.usps.com  (depending on which carrier we used) and enter the tracking number to learn the status.

What products are hazardous? And why can’t you express ship them?

The US Department of Transportation considers certain hair and beauty products hazardous because they contain flammable or explosive materials. That’s why hazardous items have to travel by ground instead of by plane. So if your order contains a mix of non-hazardous and hazardous materials, we’ll ship the items separately. And don’t worry, you won’t have to do any sleuthing to figure out which products can only go ground. We’ll let you know right before you add them to your cart.

What do I do if my order is damaged?

If your shipment is damaged, email us at  customercare@stockngo.com  or call us toll free at 1-877-STOCKNGO (1-877-786-2564) to let us know what happened. Make sure you have your order number, the original packaging, and your contact information handy when you contact us.

Don’t return it yourself, because that will delay our order replacement process. Once we receive and process your return within 3 business days, we’ll resend your order at no extra cost to you.

For more information visit Stockn’Go