SportsShoes.com

SportsShoes.com Shipping InformationSportsShoes.com-Shipping-Policy

SHIPPING OPTIONS

Type Cost
(Includes Insurance)
Delivery Time
U.K. Standard £4.99


Free

2-5 Working days


Free shipping is only available on orders over £75.

UK Express £8.99 Next working day provided order is placed before 1pm. (Any orders placed after 1pm on Friday will be despatched on Monday.)

SATURDAY & SUNDAY DELIVERIES

Type Cost
(Includes Insurance)
Delivery Time
Saturday Delivery £9.99 Item will arrive between 9am and 6pm.
Saturday (Before 12pm) £11.99 Item will arrive before 12pm.
Saturday (Before 10am) £14.99 Item will arrive before 10am.
Sunday Delivery £9.99 Item will arrive between 9am and 6pm.

Orders must be placed before 1pm on Friday to guarantee Saturday or Sunday delivery. Orders placed after 1pm on Friday will be delivered on the Saturday/Sunday of the following week.

TIMED SATURDAY DELIVERY

This delivery option only applies to orders sent to the mainland UK.

STANDARD SATURDAY DELIVERY

This delivery option applies to orders sent to the mainland UK, Northern Ireland, Jersey and Guernsey, Isle of Man, Isle of Wight, Scottish Islands and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses, all up to a weight of 2kg.

STANDARD SUNDAY DELIVERY

This delivery option only applies to orders sent to the mainland UK.

INTERNATIONAL DELIVERIES

The following prices apply for when paying in GBP(£)

Region Key Service Cost
(Includes Insurance)
Delivery Time
U.K. Off-Mainland
(Channel Islands, N. Ireland, Outer Hebrides)
Standard £4.99 2-5 Working Days
Express £8.99 Next Working Day
Europe Zone 1
(Mainland France, Germany , Ireland, Belgium, Denmark, Luxembourg, Monaco, the Netherlands)
Standard £7.99 5-10 Working days
Express £9.99 2-3 Working Days
*FRA/GER Only
Europe Zone 2
(Rest of Europe)
Standard £7.99 5-10 Working Days
Express £15.00 3-4 Working Days
*SPA/ITA Only
Australia Standard £15.00 7-10 Working Days
Express (Unavailable) (Unavailable)
Rest of the World Standard £15.00 10-14 Working Days
Express (Unavailable) (Unavailable)
USA Standard £12.00 7-10 Working Days
Express £25.00 2-3 Working Days
Canada Standard £12.00 10-14 Working Days
Express (Unavailable) (Unavailable)
*Please note: If your order contains many multiple items there may be an additional charge. If an additional charge applies we will contact you in advance of product despatch.

For information on payment in Euros ( € ) please see our European Delivery and Returns page here

For information on payment in Dollars ( $ ) please see our US Delivery and Returns page here

For information on payment in Australian Dollars ( AUS$ ) please see our AUS Delivery and Returns page here

For any more enquiries regarding postage costs and/or destinations please email:

international@sportsshoes.com

Multiple items may incur additional delivery charges. These will be applied at checkout or you will be contacted by our Customer Service Team.

We’ll do everything we can to ensure as speedy and efficient delivery as possible. Please note: during busy times and bank holidays, delivery times may be extended.

All orders placed before 1pm GMT Monday to Friday will be despatched that day. Orders placed after 1pm will be despatched the next working day. For example, if you place your order after 1pm GMT on a Friday or over the weekend, we’ll despatch it the following Monday.

US & AUSTRALIA

The shipping price for standard and expedited delivery is based on orders up to 1KG.

Over 1KG in weight will incur higher shipping cost. In this instance we will contact you to confirm the shipping cost.

AVAILABILITY

The delivery times shown apply to items we currently have in stock – which is pretty much everything on the site. If we don’t currently have your item in stock there will be a date next to the “Add to Basket” button indicating the projected arrival date of the product. If there is no date next to the “Add to Basket” button – it’s in stock and you will get your goods within the time frames above, depending on your delivery option.

YOU ONLY PAY ONCE

We make only one charge per order for delivery, even if we send you more than one parcel. So if some of your goods are in stock and some aren’t, we’ll send the ones that are straight away and the others as soon as they come in – but you only pay one delivery charge.

ALTERNATIVE DELIVERY ADDRESSES

We can now deliver parcels to alternative delivery addresses. If you are wanting the parcel delivered elsewhere, please specify the address accurately.

If we’re delivering to your workplace, this must be registered for example as a registered business, school, hospital etc.

SPECIAL DELIVERY INSTRUCTIONS

Please note: If you specify any special instructions accompanying your delivery details, we cannot be held responsible if the parcel goes missing in transit.

As the special instructions entered are automatically applied to the address, please make sure you double check these carefully.

FREE UK DELIVERY

The following terms and conditions apply:

  • Free delivery applies only to orders with a value of £75 and above.
  • Free delivery applies only to those items specified by us as being eligible.
  • Free delivery applies to UK addresses only.
  • The delivery time for free delivery is 2-5 working days.
  • Free delivery does not apply to Heavy or Special Equipment deliveries.

GIFT WRAPPING

Delivery of parcels that have been requested to be gift wrapped adds an additional 24 hours on to estimated delivery time.

DELIVERY BY POSTAL ORDER

Normal delivery times apply.

DELIVERY WITH PAYMENT BY CHEQUE

Please allow up to 15 working days for delivery.

ORDERS DELAYED/MISSING IN TRANSIT

We promise we’ll do absolutely everything we can to ensure you receive your order within the timeframe specified.

We work with our couriers who have a 97.8% accuracy for their 24 hour service and a 98% accuracy for their 2-5 day service.

Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.

All parcels are fully insured and if your parcel is lost or delayed, let us know and we’ll act quickly to locate it, bearing in the mind the points below.

All claims for missing items must be made within 28 days of the date of your order.

SECOND CLASS

  • If your order hasn’t arrived within 5 working days, please let us know and we’ll contact our courier to locate it.
  • We’ll send replacements immediately if our courier is unable to locate your parcel.
  • Please note that we’ll ask you to complete a Lossage Form prior to sending a placements. We’ll email this to you straight away.

STANDARD DELIVERY

  • Please allow 3 working days from the date of despatch before contacting us to chase a parcel.
  • We’ll then contact our courier to investigate and locate the parcel.
  • Items are classed as missing in transit by our courier if they haven’t been delivered within 7 days from the date of despatch. At this point we’ll ensure replacements are sent to you immediately.
  • Please note that we’ll ask you to complete a Lossage Form prior to sending replacements. We’ll email this to you if your parcel hasn’t arrived within 7 working days.
  • Please note delivery to the Scottish Islands and Highlands may take up to an additional 48 hours.

EXPRESS DELIVERY:

  • If your order hasn’t arrived by the following working day, please let us know and we’ll contact our courier to locate it.
  • We’ll send replacements immediately if our courier is unable to locate your parcel.
  • Please note that we’ll ask you to complete a Lossage Form prior to sending replacements. We’ll email this to you straight away.

LOCAL AND IMPORT TAXES

Please note, we are not liable for any local or import taxes.

For more information visit SportsShoes.com