Soleheaven UK

Soleheaven UK Shipping InformationSoleheaven-UK-Shipping-Policy

UK
Our standard shipping terms are below, however we do have the right to change them without prior notice.
If you spend over £100 you will receive Next Day Delivery with DPD for FREE, however if you spend less that £100 you will be charged the £4.75 for Next Day Delivery with DPD. Your order will be double boxed in our custom soleheaven packaging.
Please include your mobile telephone number on your order to make the most of the exceptional service DPD offer. By including your mobile number they will text you on the morning of delivery and provide you with an 1hr delivery slot. This means you can enjoy your day without having to wait in.
INTERNATIONAL
If you spend over the thresholds described below we will give you FedEx Priority shipping for FREE, however if you spend less than the thresholds below you will be charged the standard shipping rate for your region. Your order will be double boxed in custom soleheaven packaging
STANDARD SHIPPING COST (per order)
U.K. Next Day Standard – £4.75 (Free if you spend over £100)
Europe – £12.85 (Free if you spend over £125)
Russia – £25.85 (Free if you spend over £250)
North America – £15.85 (Free if you spend over £150)
Central & South America – £25.85 (Free if you spend over £250)
Asia – £18.85 (Free if you spend over £250)
Australia & New Zealand – £16.85 (Free if you spend over £200)
Middle East – £22.85 (Free if you spend over £250)
Africa – £39.85 (Free if you spend over £350)

Mainland China – £35.85 (Free if you spend over £250)

HOW WILL I KNOW YOU’VE RECEIVED MY ORDER?
We’ll send you a confirmation via email

CUSTOMER CARE

Depending on your need please send an e-mail to the below and the relevant team will respond within 24hrs.
QUESTION@SOLEHEAVEN.COM
EXCHANGE@SOLEHEAVEN.COM
REFUND@SOLEHEAVEN.COM
SHIPPING INFORMATIONExtremely Important, Please read.
We will only ship to the card Billing address or customers Work address.
If you want your order shipped to a work address, we need the company name and land line telephone number for that address entered into the ‘Delivery Address’ text box, when paying for your shoes. Failing to do so, will cause a delay in your goods being dispatched.
To speed up your order, please enter the Land l ine telephone number for your billing address.
For high value orders we may delay processing and request ID verification through email.
We are not responsible for delivery delays due to weather, insufficient address info, holidays, or carrier complications.
Please add 48-72 hours for processing time and co ul d ta ke up to another 48 hours if we need to contact your bank for verification. International orders will be marked as gift.
We will not be responsible for any customs fees that each individual country charges. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities. We will charge the full shipping price for all international returns and exchanges. For packages that are unclaimed or returned due to incomplete address, the actual shipping charge will be deducted from the refund.
Deliveries
Goods will not be dispatched until full payment has been received.

SIZES
All sizes quoted on the site are UK sizes
If you have any questions regarding sizes, Please see the sizing chart or e-mail question@soleheaven.com
The Size conversion table that appears on each product page is just a guide as each brand offers slighly different variations on the actual conversion.

For more information visit Soleheaven UK