Raised Garden Beds

Raised Garden Beds Shipping InformationRaised-Garden-Beds-Shipping-Policy

Most orders will process within 1-2 business days ship via FedEx Ground, or UPS and should arrive within 4-10 days from the time the order was placed. Larger shipments may need to be sent using LTL freight and will take an additional 1-2 weeks for delivery. During peak season, order processing times can increase by up to 1-2 weeks. Once a shipment has been sent out from one of the warehouses, customers will receive an email with a link to the tracking information.

Our products are shipped directly from our vendors and manufacturers, which means that we are sometimes unaware of recent stock adjustments that may cause a delay with certain products. We will alert you of any delays, if they occur, as we become aware of them.

Most items are shipped for free, with the exception of some oversized items that require freight service, and some smaller items that are priced too low to cover any of the shipping cost.

You can check the status of your order by logging into My Account and view your completed orders.

At this time, we only ship to the contiguous 48 United States. Alaskan shipments can be arranged on a per order basis.

100% Satisfaction Guarantee

Your satisfaction is our top priority and we stand behind every product that we sell. If you’re not satisfied with the quality of something you purchased from us, simply contact us (info-rb@raisedbeds.com) and we’ll be happy to resolve the situation.

We ask that you inspect packages upon arrival, even if you do not plan upon using the item that season. If there are damages upon your inspection, contact us (info-rb@raisedbeds.com) within seven days, so that we may swiftly resolve the problem.

Return Policy

All returns need prior approval. You can submit a return request by logging in to Your Account and navigating to Completed Orders and clicking on the Return Item(s) button.  Another option is to contact us by phone at 1-888-838-1092, either speaking with us directly, or leaving a voicemail message. Finally, you can e-mail us at info-rb@raisedbeds.com. Please include a full description of why you are returning your order, and what items you are returning.

We will refund the purchase price and cover the cost of the returned shipment if products are damaged or defective. If you are unhappy with the product for any other reason, we will work with you to arrange a refund of the purchase price, an exchange for another product, or a store credit. When sending back an intact item the customer will be responsible for the cost of the return shipment.

When it comes to alerting us of breakage and damage, notify us within seven days of receiving it. We do ask that customer check their package when it arrives, even if they do not intend to use the product until next season. The seven day notification time makes sure that you will have a great product at the time you need to use it.

There is a further 45 day grace period for returning items to us without any re-stocking fees. This gives you time to set up and make sure that whatever you ordered fits your needs or not. If the answer is not, we want to be able to fix the problem for you in as timely a manner as possible. Therefore, if you are not satisfied with your order, please e-mail us (info-rb@raisedbeds.com) within 45 days of receiving your shipment to arrange a replacement, credit or full refund.

Items returned after 45 days may be subject to a restocking fee up to 25% of the product’s original purchase price, and including our original cost to ship the item out to you. If you refuse to accept the package at the door, the product will go directly back to the manufacturer, in which case you may be charged a restocking fee according to the manufacturer’s policies which may be larger than the 25% that is our standard, and may be charged even if the item was returned in the 45 day grace period. If you contact Raisedbeds.com(info-rb@raisedbeds.com), we will help you through the process, give you the proper return addresses, and deal with the manufacturer on your behalf.

Please be aware that planters, and many other kinds of gardening equipment, are highly susceptible to damage during transit. Our various suppliers and warehouses take great care to pack shipments so that they will arrive safely. Therefore, please be certain to retain the original packing materials, original packing slip and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn or damaged during the original trip out to you.

If you have any questions about the returns policy:

Call us at 1-888-838-1092

Leave a voice mail at 1-888-838-1092

E-mail us at info-rb@raisedbeds.com

For more information visit Raised Garden Beds