US Pets

US Pets Shipping InformationUS-Pets-Shipping-Policy

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Orders are usually shipped the day after they were received. The normal delivery time is 5 to 9 business days. We do offer priority shipping (3 to 5 business days) and overnight shipping for an additional charge.

In the event that we are unable to expedite the shipping of your order, we will ship the order using the next fastest delivery option available. In these cases, we will process a refund between the two shipping methods.

Once your order is placed, you will receive a confirmation email with your order summary. Orders are subject to verification of payment information by phone or email.

Tracking Your Order

Once you submit an order, you will receive a confirmation email detailing your shipment. As items are shipped, we will send you emails detailing the shipments and tracking numbers. You can also keep track of your order and shipping information online.

Package Tracking: When selecting overnight shipping, our order notification email includes your USPS receipt number which can be used to track the status of your delivery. You can do this by visiting the Track and Confirm page at the US Postal Service website. Note that USPS does not track the detailed progress of your shipment, just the delivery confirmation.

Note that some circumstances may affect delivery of your order such as whether your shipping address is a house or an apartment, and whether deliveries can be left outdoors. Postal policies for your area may dictate that your package be held at a local office until you pick it up in person. Call your local post office directly for the delivery policy for your area.

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