Ouidad

Ouidad Shipping InformationOuidad-Shipping-Policy

Ouidad makes every effort to expedite orders. Orders received by 2:45pm Eastern Time are normally shipped that same day. We strive to ensure that every order is completed accurately and can withstand normal package handling while in the hands of the various delivery companies we utilize.

Please include a current telephone number and valid email address when placing an order so that we may contact you in the event there are any questions or issues with your order. Our customer service team will attempt to resolve any issues in a timely fashion, to avoid any delays.

Occasionally delays do occur while orders are in the hands of the delivery carrier. Ouidad has no control over these delays nor are we notified of these delays. Should you become aware of any issue and require assistance, please contact us. Once the order ships, we will provide a link in your order shipment email, which will allow you to track your order.

delivery services (u.s.)

Destination Standard Delivery UPS 2nd Day Air* UPS Overnight* 
Continental U.S.
Orders of $50 or more FREE $15.00 $25.00
Orders below $50 $5.95 $15.00 $25.00
Alaska, Hawaii, Puerto Rico & U.S. Territories*
Orders of $50 or more FREE $15.00 $25.00
Orders below $50 $5.95 $15.00 $25.00

FedEx SmartPost is Ouidad’s primary carrier. This service is similar to many other carriers, except that the final delivery to your location is actually done by the U.S. Postal Service. This enables us to ship directly to any destination in the United States, including P.O boxes, as well as APO, FPO and DPO destinations. Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands and all other U.S. territories are covered by this service.

*See Restrictions below.

estimated delivery times

Orders must be placed by 2:45pm EST to start same-day processing. Standard processing time is one business day. Delivery times are based on orders placed Monday – Friday.

Shipping Method Estimated Delivery Time (including order processing time)
FedEx SmartPost 2-8 business days
UPS 2nd Day Air 3-4 business days
UPS Overnight 2-3 business days

*restrictions

Please note: Orders containing the following items are not eligible for expedited delivery:

  • Styling Mist Setting & Holding Spray
  • Shine Glaze Serum
  • Curl Recovery Whipped Curls Daily Conditioner & Styling Primer
  • Curl Last Flexible Hold Hairspray

The U.S. Department of Transportation restricts air shipments of items that could contribute to a fire or other mishap on board an aircraft. These items must be shipped by ground-only transport. Shipments containing these products will be delivered via FedEx SmartPost or UPS Ground service. Regrettably, these items cannot be shipped to Alaska, Hawaii, Puerto Rico or any destination outside the continental U.S.

international delivery

We’re sorry, at this time we do not ship to destinations outside of the United States.

business days & holidays

All orders ship Monday – Friday, excluding federal holidays within the United States. Orders must be placed by 2:45pm EST for same-day processing. Processing time usually takes one business day.

Packages do not ship from our distribution centers on the following holidays (UPS orders only):

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President’s Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas

tracking your order

You will receive a shipment confirmation email when your order packed and ready to ship. The email will contain shipment details, a tracking number and a link to the selected carrier site. To track an order, click on the tracking number located near the bottom of the e-mail. Customers who have registered at Ouidad.com can also track orders by logging in to the My Account area of the website. You may also contact Ouidad’s Customer Service to track your order.

Email: help@ouidad.com
Call toll-free: 800-677-HAIR (4247)
Call (local or International): 203-798-2767
Monday – Friday, 8:00am – 8:00pm EST

For more information visit Ouidad