Mario Badescu

Mario Badescu Shipping InformationMario-Badescu-Shipping-Policy

Q: WHAT METHODS OF PAYMENT DO YOU ACCEPT?
A: VISA, MASTERCARD, AMERICAN EXPRESS, MONEY ORDER, AND CHECKS (US DOLLARS ONLY). MAKE CHECKS PAYABLE TO MARIO BADESCU SKIN CARE AND MAIL TO 320 EAST 52ND STREET, NEW YORK, NY 10022. DO NOT FORGET TO ADD SHIPPING. ORDERS ARE PROCESSED ONCE CHECKS CLEAR IN APPROXIMATELY 10 DAYS. `

Q: WHAT ARE THE SHIPPING AND HANDLING COSTS?
A: STANDARD DOMESTIC SHIPPING AND HANDLING RATES:
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Q: ARE THERE SHIPPING OPTIONS TO EXPEDITE MY ORDER?
A: DOMESTIC ORDERS MAY BE SHIPPED 2-DAY UPS OR FED EX WITH RATES STARTING AT $15.00 OR OVERNIGHT WITH RATES STARTING AT $25.00. SHIPPING RATES WILL VARY BASED ON PACKAGE WEIGHT AND ZIP CODE. OVERNIGHT SERVICE IS NOT AVAILABLE IN ALL ZIP CODES.`

Q: I’VE PLACED AN ORDER ONLINE, WHEN CAN I EXPECT TO RECEIVE IT?
A: WEB ORDERS USUALLY ARRIVE WITH IN 7-10 BUSINESS DAYS WITHIN THE CONTINENTAL USA. INTERNATIONAL ORDER SHIPMENTS CAN TAKE 1-2 WEEKS OR MORE DEPENDING ON THE DESTINATION. ORDERS ARE SHIPPED FROM OUR EDISON, NJ LOCATION. `

Q: WHERE SHOULD I SEND MY RETURN ITEMS TO?
A: RETURN ITEMS MAY BE SENT TO:

MARIO BADESCU RETURN DEPARTMENT
120 MCGAW DRIVE
EDISON,NJ 08837`

Q: I FILLED THE SKIN ANALYSIS ONLINE, WHEN SHOULD I EXPECT TO RECEIVE MY SAMPLES?
A: IT CAN TAKE UP TO 5 WEEKS TO RECEIVE YOUR SAMPLE REGIMEN. SAMPLES ARE SENT VIA THE USPS. IF YOU DO NOT RECEIVE YOUR PRODUCTS, PLEASE VISIT THE CONTACT US PAGE AND SELECT “PRODUCTS & GENERAL INFORMATION” DROP DOWN AND SUBMIT YOUR INQUIRY THERE. WE APPRECIATE YOUR PATIENCE.`

Q: I’VE MADE A MISTAKE PLACING MY ORDER ONLINE, WHO DO I CONTACT TO FIX IT?
A: CALL (212) 223-3728 TO SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE OR EMAIL YOUR REQUEST TOORDERS@MARIOBADESCU.COM. ORDERS THAT HAVE BEEN PROCESSED AND SHIPPED CAN NOT BE CHANGED. MOST ORDERS SHIP THE FOLLOWING BUSINESS DAY.`

Q: DO YOU SHIP TO P.O. BOXES?
A: YES, WE DO SHIP TO P.O. BOXES AS WELL AS APO/FPO VIA THE U.S. POSTAL SERVICE (USPS)`

Q: WHAT IS THE RETURN/EXCHANGE POLICY?
A: WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE. FOR PRODUCTS PURCHASED DIRECTLY FROM MARIO BADESCU, RETURNS AND EXCHANGES ARE ACCEPTED WITHIN 30 DAYS OF THE PURCHASE DATE (SHIPPING AND HANDLING NOT INCLUDED). PRODUCTS SHOULD BE SECURELY PACKAGED AND SHIPPED BACK TO MARIO BADESCU RETURN DEPARTMENT – 120 MCGAW DRIVE – EDISON, NJ 08837. PLEASE INCLUDE A NOTE IF YOU WOULD LIKE A REFUND, EXCHANGE OR MARIO BADESCU CREDIT.

WE APOLOGIZE BUT WE CAN NOT ACCEPT RETURNS OR EXCHANGES FOR PRODUCTS PURCHASED FROM A RETAIL OR DEPARTMENT STORE. PLEASE CONTACT THE RETAILER FOR THEIR RETURN POLICY.`

Q: DOES MARIO BADESCU SHIP OUTSIDE THE USA
A: YES, MARIO BADESCU CAN SHIP ALL OVER THE WORLD WITH VERY FEW EXCEPTIONS. CUSTOMERS ARE REQUIRED TO PAY ANY DUTIES OR TAXES UPON ARRIVAL OF THE ORDER INTO THE COUNTRY. IF GOODS ARE REFUSED, THE PURCHASER IS STILL ACCOUNTABLE FOR THE SHIPPING FEES INCURRED. SHIPPING RATES BEGIN AT $25 FOR MOST INTERNATIONAL ORDERS. PLEASE EMAIL INFO@MARIOBADESCU.COM FOR ANY INTERNATIONAL SHIPPING INQUIRIES. YOU MAY ALSO VISIT OUR STORE LOCATOR FOR LOCAL RETAILERS IN YOUR COUNTRY. TO FIND OUT SHIPPING COSTS, ADD YOUR SELECTED PRODUCTS TO YOUR SHOPPING CART AND FILL OUT THE SHIPPING FORM. ONCE THAT IS COMPLETE YOU WILL SEE THE TOTAL PRICE OF YOUR ORDER BEFORE YOU COMPLETE THE CHECKOUT PROCESS. `

Q: WHAT DOES FREE GROUND SHIPPING MEAN?
A: MARIO BADESCU IS OFFERING FREE SHIPPING ON DOMESTIC ORDERS, PLACED ONLINE ONLY, BEING SHIPPED ANYWHERE IN THE CONTINENTAL U.S. GOING GROUND DELIVERY USING PROMO CODE: SHIPMB. NEXT DAY, SECOND DAY AND INTERNATIONAL ORDERS ARE NOT INCLUDED IN THE FREE SHIPPING PROMOTION. A MINIMUM DOLLAR AMOUNT MAY NEED TO BE REACHED BEFORE THIS PROMO CODE IS ACTIVATED. THIS PROMOTION MAY NOT BE COMBINED WITH ANY OTHER PROMO CODES THAT MAY BE CURRENTLY ACTIVE. VIEW OUR Shipping Rates`

Q: HOW ARE CANADA ORDERS PROCESSED?
A: MARIO BADECSU HAS NOW TEAMED UP WITH FEDEX FOR SHIPMENTS TO CANADA. WHAT THIS MEAN IS, LESS COSTS TO OUR CUSTOMERS AND FASTER DELIVERY. CANADA ORDERS WILL NOW INCLUDE EVERYTHING THAT IS REQUIRED FOR YOUR ORDER TO PASS BROKERAGE AND TO BE DELIVERED TO YOU WITH NO EXTRA FEES UPON DELIVERY. WE HOPE YOU ENJOY OUR NEW QUICKER SERVICE TO YOUR AREA.`

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