Marine Depot

Marine Depot Shipping InformationMarine-Depot-Shipping-Policy

Standard Ground Shipping Costs

Shipping rates start at a low $4.99 for orders shipped within the contiguous United States. Most orders over $75 qualify for free shipping. Some exclusions apply. Read our Free Shipping Promo section for details. If you have any questions about shipping, please don’t hesitate to contact us.

For UPS Ground shipments within the contiguous United States, standard shipping costs are as follows:

If Your Order Totals: Shipping Will Be:
Under $75 $4.99
$75.00 or more FREE

Special Handling

Oversize or overweight items, such as aquariums, canopies, chillers, substrates, stands and larger pumps may incur additional shipping charges. These special-handling fees will be displayed on the product page and/or during check-out. Our enhanced shopping cart is able to calculate express shipping rates much more accurately. This will reduce the chances of order processing delays and you should also benefit from lower shipping costs.

Free Shipping Promo offers FREE standard ground shipping via UPS on orders of $75 or more for orders containing non-overweight or oversize items (orders which do not qualify for our FREE shipping promotion will still be shipped at a discounted rate).

Terms and Exclusions

  • Offer valid only on orders shipping within the contiguous United States. Orders shipping to Alaska, Hawaii, Puerto Rico, Guam or other US Territories do not qualify for this promotion.
  • This promotion does not apply to items requiring expedited shipping, such as refrigerated products, frozen products or live rock.
  •’s FREE shipping promotion does not include products sent in oversized or particularly heavy boxes. This may include but is not limited to aquariums, canopies, chillers, external water pumps, metal halide magnetic ballasts, stands and substrate/sand. These items may be subject to additional shipping handling charges. Should shipping surcharges apply, they will be noted on individual product pages and / or displayed during check-out. We will, however, pay a portion of the shipping charges for these orders.
  • Shipping surcharges, such as special handling are NOT covered under the FREE shipping promotion.
  • Shipping charges for returned merchandise is non-refundable. Please read’s Return PolicyPolicy for more information.
  • Price matched (Low Price Guarantee) or discounted orders do NOT qualify for our free shipping promotion.

These exclusions are necessary in order for us to be able to offer this type of promotion to our customers. We do our best to discount shipping as much as possible to make buying items from our online store easy and affordable.

Special Handling for Ground Shipments

Special handling charges (when applicable) are noted on individual product pages and also displayed in the shopping cart. Special handling is a surcharge applied when orders contain heavy or large merchandise (chillers, sand, salt and water pumps each have separate special handling surcharges. Please note that special handling costs are not waived during FREE shipping promotions and that these charges are in addition to the Standard Ground Shipping Costs listed above.

Delivery Methods

Online orders placed before 6 PM EST Monday thru Friday are generally processed and shipped the same day. Online orders received after 6 PM EST will usually be processed the next business day. Backordered, drop shipped, custom-made and/or special ordered merchandise may take slightly longer to ship out. In the event of such a delay, a message will be prompted and displayed in your online shopping cart to alert your attention to any possible hold-up. Marine Depot ships to the contiguous United States via UPS Ground and offers 2Day or Overnight service via FedEx Air. Orders shipped to Alaska, Hawaii, Guam and Puerto Rico are sent via USPS and may not include refrigerated/frozen merchandise or aquariums. APO and FPO orders are also shipped via USPS. Please note that Marine Depot does not ship to P.O. Boxes and hotels. Orders sent via USPS to Alaska, Hawaii, Guam, Puerto Rico and APO/FPO addresses are not shipped out every day. Since the volume of orders shipped to these destinations is less than the contiguous United States, we normally mail them out every 7-10 days

Saturday Delivery

Marine Depot orders are generally delivered Monday through Friday. However, for a nominal fee, you may have your order delivered on Saturday. Saturday delivery is only available upon request so please contact us at 1-800-566-FISH (3474) to make arrangements.

Frozen foods are shipped using next-day delivery to preserve the nutritional value. If you place an order for frozen food on a Friday, the food will not be shipped until the following Monday for delivery on Tuesday. If you prefer Saturday delivery, leave us a note in the comment box during checkout to let us know. You will be charged a flat rate of $42.99 for next-day Saturday delivery of your frozen food.

Back-Ordered Items

Back-order items will be shipped via ground service at no additional cost. Shipping upgrades for the back-order items are available for an extra fee. All the ETA time frames listed on the product pages are only estimates and may be subject to change. This includes any estimates or updates given by the Marine Depot customer service team. Frozen foods cannot be backordered and must be shipped complete.

Package Refusals

If the shipment is refused or marked “returned to shipper” by UPS, we will receive the packages back then issue a credit to the customer minus a 25% restocking fee. If not all items are refused, then only the items received back will be credited. Frozen foods and live orders are only fully covered on the first delivery attempt. It is the customer’s responsibility to ensure the receipt of the package on the day of delivery.

Leaving Packages without Signature

UPS or FedEx sends tracking information to you via email. On the day that your order is scheduled for delivery, you can leave a note on the door instructing the driver to leave the package without obtaining a signature. Please note that this does depend on the specific driver and some will not leave the package. You may also contact your local UPS or FedEx office to file a signature waiver for all packages delivered to your home.

Tracking Numbers

Orders are shipped Monday through Friday. We send shipping confirmation emails with tracking numbers in the evening for all orders we’ve shipped that day. Please note your package(s) may not be immediately trackable. Tracking information will be updated once the shipping carrier has scanned your package(s) into their system. Once the shipping carrier has scanned your packages, you will be able to track them online and they should be delivered within the shipping time frame you selected. If you are unable to track an order, please try again later that evening or the following business day. If you still experience difficulty, give us a call at 1-800-566-FISH (3474) and we will be happy to assist you.

Missing Items

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. Check your invoice to verify that the item missing is not on back-order. Marine Depot will add a note on your invoice next to the item that is back-ordered to advise you of the back ordered item.

Sometimes a package gets separated from its order and does not get scanned by FedEx or UPS right away. Either way, give it a week to see if all the items on your order arrive. If not, give us a call and we will start a tracer with FedEx or UPS for the lost package.

Damaged Items

If your merchandise arrives damaged, please contact us within 24 hours of arrival. All damage claims must be filed with your carrier. We are more than happy to provide you with full assistance in this unlikely event. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering.

If a package is damaged by UPS, FedEx, Airborne Express, or DHL, Marine Depot will file the claim with the carrier.

If a package is damaged via USPS, the customer will file the claim with the carrier. Marine Depot explicitly recommends against using USPS as a carrier due to the high difficulty, complexity, and variation in the claims process.

Please contact Marine Depot via email at or call us at 1-800-566-FISH (1-800-566-3474) or 1-714-385-0080 ASAP. Marine Depot will start a UPS or FedEx Damaged Items Claim, and Marine Depot will ship out a replacement for you right away.

International Orders

International orders are processed and shipped a bit differently than orders sent within the contiguous United States. Please reference the shipping table below and continue reading afterward for terms, conditions and general things to keep in mind.

Location USPS International Express International Standard
Canada N/A 2-5 Business Days 5-10 Business Days
Guam 3-7 business days.
Shipments are dropped off once or twice weekly which may delay the shipment beyond the E.T.A.
Alaska, Hawaii 3-7 business days.
Shipments are dropped off once or twice weekly which may delay the shipment beyond the E.T.A.
2-3 Business Days (2nd Day)
1-2 Business Days (Next Day)
3-5 Business Days
Puerto Rico 3-7 business days.
Shipments are dropped off once or twice weekly which may delay the shipment beyond the E.T.A.
1-3 Business Days 3-5 Business Days
Other Countries N/A 2-5 Business Days N/A

Orders not shipped within the contiguous United States—the 48 U.S. states on the North American continent south of Canada plus the District of Columbia—are considered international orders. International orders are not eligible for’s free shipping promotion and additional surcharges may apply. It is important to note that not all products we carry can be shipped internationally. . Aquariums, light bulbs, lamps, quartz sleeves, refrigerated/frozen foods and EcoTech Marine products cannot be shipped outside the United States. We apologize for any inconvenience.

International customers may purchase from using Visa, MasterCard, American Express Discover and PayPal for orders up to $1000. Any brokerage fees, tariffs and/or taxes will be billed to you directly by the shipping courier. International customers placing their first order with us must fax or email a copy of the front and back of their credit card along with a copy of a photo ID that has the billing address printed on it. This is a precautionary measure to protect you and our company from fraudulent activity.

International customers must use the same billing and shipping address. If you are an international customer and would like your order sent to an alternate address, you must first contact your credit card company and request that they add the alternate shipping address to their records or you can pre-pay for the order using PayPal or a bank wire transfer. All first-time international orders over $1000 must be paid via bank wire transfer. We will email you the wire transfer information after you’ve placed the order.

Drop-ship and special ordered merchandise can require an additional 3-4 weeks for delivery. Overweight and/or oversized merchandise may be subject to additional shipping charges. Some products are available in 220/240V configurations; please contact us for pricing and details.

Customers are solely responsible for any shipping charges incurred when sending back defective merchandise including but not limited to brokerage fees, taxes and tariffs. Warranties for some products are handled directly by the manufacturer. Please click here for details.

NOTE: Please contact your country’s Customs Department for current regulations regarding the importation of the items you intend to order. Some countries require you to obtain a permit before importing certain products, such as foods, additives and test kits. All orders and portions thereof returned to will be considered refused packages and automatically assessed a 25% restocking fee.

For more information visit Marine Depot