Litecraft.co.uk

Litecraft.co.uk Shipping InformationLitecraft.co_.uk-Shipping-Policy

6.1 All orders received by us are shipped subject to availability. Goods that are out of stock may take up to 4 – 8  weeks of receipt of order. In the unlikely event of Goods taking longer than the 4 – 8 week period you will be contacted by our Customer Services and given the option to cancel without penalty. Your order will be processed right away. Goods that are in stock will be dispatched the same day providing the order is processed before 2pm*. Goods that are out of stock may take up to 4 – 8 weeks from receipt of order. In the unlikely event of Goods taking longer than the 4 – 8 week period you will be contacted by customer services and given the option to cancel without penalty. Goods supplied within the UK will normally be delivered within 3-5 workings days of acceptance of order. If the agreed delivery date cannot be met, you will be notified and given the opportunity to agree a new delivery date or cancel the order. Our working hours are Monday to Friday 9am to 5pm, excluding any Bank or National Holidays. If no one is available to take delivery from our couriers, a calling card will be left. If you do not contact the courier, a further two delivery attempts will be made. If the courier is still unable to deliver after this point the Goods will be returned to Litecraft.co.uk. If you require re-delivery, Litecraft reserve the right to charge additional shipping costs.   *NB it may take up to 30 minutes to process an order.

6.2 Goods that are temporarily out of stock should be dispatched within 4 – 8 weeks. If there is any further delay you will be notified and given the option to cancel. Some of our more exclusive products may only be available as a Special Order, this will be stipulated. Every effort will be made to deliver these orders within the quoted delivery time however we are unable to guarantee dates. In such cases your normal cancellation rights still apply

6.3 We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.

6.4 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.

6.5 If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.

For more information visit Litecraft.co.uk