Lights Online

Lights Online Shipping InformationLights-Online-Shipping-Policy

We are pleased to offer free standard shipping on all online orders over $49, within the continental United States. Shipping charges may apply if an order contains oversize or heavy items that require freight delivery via lift gate. In this event, our ALA-certified Customer Service team will contact you to inform you about any additional charges, before any items are shipped.

We will not charge your credit card until shipment is confirmed; you may see an authorization “hold” on your credit card, but the payment will only be captured as the item(s) ship. The exception to this is items that are made to order/custom made and require longer lead times – in particular, Schonbek and/or some of our vendors who have made to order/custom made items.

Please note that some vendors (including Savoy House) have policies requiring a signature on all deliveries. If you (or another household member) will not be home to sign for your package, please consider providing an alternate address, such as your workplace, in the “Shipping Address” field when you check out.

For your convenience, expedited delivery is available on some orders for an additional charge.  To find out if your order is eligible, please contact customer service, at 1-866-688-3562.

Please note: We do not recommend scheduling installation services prior to delivery of your order.

International Shipping

We do not currently ship to locations outside of the U.S. On occasion, we may be able to make an exception for certain Savoy House orders. Please contact us with inquiries at 1-866-688-3562. Note that you will be responsible for any applicable taxes on international orders.

For more information visit Lights Online