Holabird Sports

Holabird Sports Shipping InformationHolabird-Sports-Shipping-Policy

FREQUENTLY ASKED QUESTIONS

1. CAN YOU DELIVER TO A DIFFERENT ADDRESS TO MY BILLING ADDRESS?

Yes, you can specify your preferred delivery address when you place your order.

2. WHERE DO YOU DELIVER?

We deliver to most postal areas in the UK, and across Europe (see shipping details below), excluding BFPO addresses. Delivery of certain products to the Channel Islands, Scilly Isles and the Isle of Man may not always be possible. We also reserve the right not to deliver orders if we believe the address is not secure; for example, to a communal postal address or PO Box. If this affects your order, we will notify you as soon as possible.

3. HOW LONG DOES STANDARD DELIVERY TO THE UK TAKE?

Please allow up to 5 working days for free Standard Delivery (excluding weekends and Bank Holidays) from the time you place your order. This service is free when you spend over £100.

4. ARE THERE ANY PLACES WHERE DELIVERY MIGHT TAKE LONGER?

There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescale. Delivery to European addresses may take 7 days.

5. WHAT IF I’M NOT IN WHEN YOU DELIVER?

Your order will be delivered anytime between 8am and 9pm depending on the delivery option you have chosen, and a signature will be required on receipt. If you are not around to take delivery of your order, you can contact the carrier directly to rearrange or the carrier will leave a calling card informing you how to rearrange your delivery.

6. HOW CAN I TRACK MY ORDER?

You should be able to track your order within 24 hours of the order despatch email being sent to you.

7. WHAT IS SHIP FROM STORE?

We understand your time is precious so to make finding your Karen Millen items easier we’ve developed the ship from store concept as part of the Karen Millen Concierge Service. This means that we will always do our best to find your special Karen Millen item for you no matter where it is. We will send you your order within 5 – 7 working days. A Delivery Dispatch email will be sent to you which will include the order tracking. If the item cannot be located in a store you will receive a cancellation notification within 24 hr width=”750px” align=”left”s and you will not be charged for this item. This service gives you a wider and more convenient access to our range. Only available in the UK. This option is not available for Ireland, Europe and ROW.


 

SHIPPING OPTIONS

EXPRESS DELIVERY (£3.99 OR FREE ON ORDERS OVER £100)

Deliveries will be made within 2-3 working days (excluding weekends and Bank Holidays) after you place your order, it will be sent out via the most suitable carrier, depending on size and weight of your order.You will receive an email with order tracking once your order has been despatched. Your order will be delivered anytime between 8am and 6pm and a signature will be required on receipt.If you are not available to take delivery of your order, the courier will leave a calling card for you. Alternatively you can rearrange the delivery of your order by contacting the courier directly.

NEXT DAY DELIVERY (£5.99)

If you order by 3pm, Monday to Friday and select Next Day Delivery, you will receive your goods the next day. Next Day Orders placed after 3pm on a Friday and before midday on a Sunday will be delivered on Monday. We also offer a Same Day Service if you require your delivery quickly. Any orders placed on a Bank Holiday will be delivered 2 working days later.
Your order will be sent out via the most suitable carrier, depending on size and weight.  You will receive an email with order tracking once your order has been despatched. Your order will be delivered anytime between 8am and 3pm and a signature will be required on receipt. If you are not around to take delivery of your order, you can contact the carrier directly to rearrange or the carrier will leave a calling card informing you how to rearrange your delivery.

Unfortunately we cannot offer next day delivery to the following postcodes: AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, and ZE1-3.

CHOOSE DELIVERY DAY (£5.99)

Select your choice of day (except Sundays and Bank Holidays), up to 1 day in advance. Please note that to receive a delivery on a Monday the order must be placed by 3pm on the Friday before. Your order will be sent out via the most suitable carrier, depending on the size and weight of your order. You will receive an email with order tracking once your order has been despatched. Your order will be delivered anytime between 8am and 6pm and a signature will be required on receipt. If you are not available to take delivery of your order, the courier will leave a calling card for you. Alternatively you can rearrange the delivery of your order by contacting the courier directly.

Unfortunately this service is not available to the following postcodes: AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, and ZE1-3.

SAME DAY DELIVERY (£6.99)

Order by midday Monday to Friday to receive your order the same day. Your order will be delivered between 6pm – 10pm. Order by 11am on Saturday or Sunday to receive your delivery between 4pm and 8pm that day. Unfortunately this service is not available on a Bank Holiday. A signature will be required on receipt. If you are not available to take delivery of your order, it will be sent back to our warehouse and you will receive a refund. Unfortunately we are unable to refund the delivery fee.

Delivery restrictions apply. Currently this service is only available to certain postcodes. Please use the postcode lookup to find out if we can deliver to you today.

TOMORROW EVENING DELIVERY (£6.99)

Place your order between 4pm and midnight Monday to Friday, and we’ll deliver your order to you the next evening between 6pm – 10pm. Order between 11am on Saturday to receive your order between 4pm -8pm the next day. Order between 11am on Sunday to receive your order between 4pm -8pm the next day. Unfortunately this service is not available on a Bank Holiday. A signature will be required on receipt. If you are not available to take delivery, the goods will be sent back to our warehouse and you will receive a refund. Unfortunately we are unable to refund the delivery fee. Delivery restrictions apply. Currently this service is only available to certain postcodes. Please use the postcode lookup at the checkout to find out if we can deliver your order to you tomorrow.

90 MINUTE DELIVERY (£7.99)

Need your item today? Well we can get it to you in 90 minutes. Please enter your postcode in the check out page to see if we can deliver to your address. We will only be able to deliver your special items to a valid UK postcode address. Available for Aberdeen, Birmingham, Bournemouth, Bristol, Cambridge, Cardiff, Cheltenham, Edinburgh, Exeter, Gateshead, Greater London, Glasgow, Guildford, Leeds, Leicester, Liverpool, Milton Keynes, Manchester, Norwich, Nottingham, Oxford, Southampton, Sheffield, Windsor and York. This option is not available for Ireland, Europe and ROW.

KM CONCIERGE (£3.99 OR FREE ON ORDERS OVER £100)

Deliveries will be made within 5-7 working days (excluding weekends & Bank holidays) after you place your order.

Your order will be sent out via the most suitable carrier, depending on size and weight.

You will receive an email with order tracking once your order has been despatched and a signature will be required on receipt.

If you are not around to take delivery of your order, you can contact the carrier directly to rearrange or the carrier will leave a calling card informing you how to rearrange your delivery.

IRELAND DELIVERY

Delivery to Ireland is €5.99 (Southern Ireland) £3.99 (Northern Ireland).Please allow up to 5 working days for delivery of your order. Signatures are not required for the standard delivery option and you can specify an alternative delivery address to your billing address.

Please accept our apologies, but we are unable to accept returns from Ireland to our stores. You must return by post to the address specified on the delivery note.

INTERNATIONAL DELIVERY

Delivery to Europe is up to €10.

You can expect to receive your goods within 7 working days of placing your order. Please accept our apologies, but we are unable to accept returns from Europe to our stores. You must return by post to the address specified on the delivery note.

We are able to take payments in Euros and deliver to the following countries:

For more information visit Holabird Sports