Hayneedle.com Shipping InformationHayneedle-Shipping-Policy

To keep things as convenient as possible, you can find shipping & delivery details for each product in the shipping section on the individual product page.

FedEx Shipping
FREE Economy Shipping on orders over $50
Only $6.99 for orders $50 & under
Expedited FedEx Shipping Options
Convenient Ground, 3-Day, 2-Day, or 1-Day service
We’ve worked hard to make shipping easy. Here’s what you can count on:
  • Smart fulfillment-center locations for quick shipping, coast to coast
  • Over 80% of quick-shipping items arrive in just 2 days
  • Speedy delivery by FedEx, our small-parcel carrier of choice
  • Affordable upgrades to suit a variety of needs

A physical street address is required for any item shipped via a small-parcel carrier, except for those shipments going to an APO or FPO which will be shipped via USPS for an additional fee. We do not ship to P.O. boxes or freight forwarding addresses.

Additional fees may also apply to packages being shipped outside the 48 contiguous United States. Shipments to Alaska, Hawaii, APO/FPO, and Puerto Rico require 1-Day or 2-Day service and may incur an additional charge. Small-parcel items available for FedEx International shipping, as shown on the product page, will also incur additional fees.

Shipping to Canada
Good news! Thousands of hayneedle.com products are available to ship to Canada. For a selection of products that currently ship to Canada, click HERE.

You can also determine if a specific product ships to Canada by making your item selection on the product page (quantity, size, color, etc.) and then clicking the “Shipping Info” link in the product details box located on the product page.
You’ll then be prompted to enter the destination postal code and country. Our system will immediately notify you as to whether or not that item is available for international shipping to the selected area as well as any available shipping methods.

General International Shipping Information:

  • For your convenience, delivery dates for items available for international shipping can be found on the individual product page and at checkout
  • All international orders are subject to any import duties and taxes assessed by local governments and are due upon delivery
  • Some manufacturers’ warranties may not be valid for products shipped to locations outside of the United States
  • Hayneedle.com products meet all safety, testing, and labeling standards required by the United States but may not reflect the standards of the country to which a product is being shipped
  • Products sold at hayneedle.com are designed to conform to the voltage and electrical standards of the United States; the use of certain products in other countries may require an adapter or converter

Freight Delivery Services

Freight delivery is required when the size and/or weight of the product exceeds the limits set by small-parcel carriers. Products delivered using the following shipping services will arrive via a large truck from a contracted freight carrier.

From efficient Curbside service to top-notch White Glove, we offer a smart selection of convenient service levels designed to meet your personal delivery preferences.

Curbside – FREE!
NO lift-gate fee & NO self-hauling of items off the truck.

Our most basic service level, Curbside Delivery gets your items to the curb outside your home. All items will be unloaded from the truck for you by skilled professionals; further movement or placement of items is up to you.

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To-the-Door – Best Value!

To-the-Door Delivery offers the benefit of more manpower for a small fee. Our best value, this service level ensures your items will be professionally unloaded from the truck and delivered straight to your door, garage, or porch for added convenience.

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Room-of-Choice Delivery affords you the luxury of having skilled professionals unload your items and place them directly in a room or outdoor location of your choosing. Room-of-Choice is a convenient, affordable option for large, heavy, or hard-to-maneuver items and/or those living in multi-level apartment or condo buildings. Removal of packaging is not included at this level of service.

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White Glove

White Glove Delivery provides everything you could want and more when it comes to convenience. In addition to unloading, hauling, and placing the item in your room of choice, additional services such as unboxing, packaging removal, and limited item setup* are included as well. White Glove is the gold standard for those who appreciate the ease of a professional helping hand.

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Freight deliveries require that someone be present during the delivery and are made during standard business hours, Monday through Friday, 8 a.m. to 5 p.m. The delivery agent will call in advance to schedule your delivery appointment, generally within a 4-hour window, or you can easily schedule your own appointment online with our carrier – once your order is ready to ship, you’ll be sent an email with your shipping details as well as a handy link allowing you to select an available delivery time that works for you.

Standard shipping rates for freight service levels apply to the 48 contiguous United States only. A physical street address is required for all addresses. We do not ship to P.O. boxes or freight-forwarding addresses.

Note: An Oversized Item Fee will be added to shipping costs for large or heavy items that require the help of additional delivery professionals to ensure the most careful, efficient delivery experience possible.

For more information visit Hayneedle.com