Mean and Green

Mean and Green Shipping InformationMean-and-Green-Shipping Policy

3. Delivery and Title

3.1 Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order. A valid signature may be required on collection or delivery.

3.2 Immediately prior to despatch of the goods to you, title in the goods will pass to you. In the unlikely event that you have not received all the goods within 14 days of the date of despatch (25 days for non-UK addresses), you must notify us immediately.

3.3 If you ask us to leave your order somewhere, e.g. behind bins, then this is at your own risk and we cannot accept any liability should your order subsequently go missing.

3.4 Guaranteed delivery services apply only to those items shown as in stock in your basket. If only some of your items are in stock, then we will send the in-stock items by your chosen shipping method, and the remaining items will be delivered for free by our standard method as soon as they come back in stock. Whichever option you choose, you only ever pay one shipping charge per order. Our guaranteed delivery services mean that if we fail to deliver on time, then we will refund the shipping fee in full. No claims for consequential loss can be accepted. No despatches or deliveries are made on UK public holidays.

3.5 If you refuse acceptance of a delivery then any fees incurred by us due to the return of the consignment will be charged to the card used when you placed your order. If an order is returned due to non-delivery or non-collection and you ask us to re-send, then we will charge the same postage amount as paid on the original order.

3.6 We reserve the right to quote an additional amount for postage when sending heavy or bulky items, especially when sending outside the UK. In such circumstances, you will be contacted prior to us proceeding with your order.

3.7 It is your responsibility to make all reasonable efforts to enquire into the whereabouts of a despatched order and collect from any holding agent or customs department. Cards are usually left to advise of an attempted delivery, but this is not always the case so enquiries should always be made. Postage charges cannot be refunded on orders returned to us as addressee incomplete or not called for.

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