Gemorie.com

Gemorie.com Shipping InformationGemorie_com-Shipping-Policy

Every order from Gemorie ships free! Standard shipping is free to all 50 U.S. states and Canada. However, customers who make orders outside the U.S. or Canada will be responsible for all duty and taxes. Please note that all packages from Gemorie are fully insured and a signature is required upon delivery for orders over $1,000. If your order is under $1,000, please make at note during checkout to request signature upon delivery if you would like that option.

 

30-day Easy Return

While we strive to design and produce only the highest quality of fine jewelry, Gemorie understands that not every purchase will be 100% satisfactory for every customer. If you feel like you made your order in error or your jewelry is not what you expected, please feel free to send it back to us for a full refund with the original tag on the product, original packaging and original receipt stating order date is within the 30-day return period. Products sent back without the original tag, packaging and receipt might not be approved by our RMA department for a full refund. Customers have 30 days from the day of delivery to return all unsatisfactory pieces in its original unworn condition with all tags for a full refund. Customers will be responsible for the full amount of the shipping fee for any return, unless the item was examined by the RMA department proving it is a manufacture defected item not damaged by man-made or natural wear and tear. Please note, all customized or engraved items are final sale and are excluded from the standard return policy.

Please note: Gemorie is not responsible for packages that are lost during shipment. For this reason, we ask that all return packages are insured for the protection of the customer.

 

Need Resizing for a Perfect Fit?

Gemorie offers a one-time complimentary resizing within the first 30 days of delivery. Any resizing after the first 30 days of delivery can be done for a competitive and reasonable price. The turnaround time is about five days, excluding shipping time. For any resizing, the customer will need to take care of the shipping fee both ways. We only use the best craftsman for any repair or resizing, however, please note, any resizing contains a certain amount of damaging risk and there is no guarantee there won’t be a very minimal resizing mark left on the jewelry. Please feel free to contact us anytime regarding this special service at 1-626-821-0307 or via e-mail at sales@gemorie.com.

 

One-Year Warranty

Gemorie offers an one-year warranty on the craftsmanship of our pieces. Please note that the warranty does not cover the following: lost or chipped stones; damages to the piece done by the customer; damages that arise due to resizing done by another jeweler; other modifications not made by Gemorie. Please refer to our One-Year Warranty page for more details.

 

Repairs

We offer repairs, on a case-by-case basis, only for Gemorie items. Please refer to our One-Year Warranty page for more details.

For more information visit Gemorie.com