Fish.com

Fish.com Shipping InformationFish.com Shipping Policy

Our goal at fish.com has been and still is to offer the best products at the best prices. With the increase in all service costs we’ve been receiving, we’ve found a way to ensure that our customers get the best possible pricing experience at fish.com. (See details below)


General Info

Shipments are delivered Monday through Friday. We do offer Saturday delivery where available and at an additional charge. To place an order for Saturday delivery, get rates or location availability, please call customer service at 1-888-347-4114.

Delivery times may vary as orders maybe ship from more than one location and certain items could take up to 3 weeks for delivery. Item delivery times quoted are to metropolitan areas and shipments to remote locations may also take longer. Prices and terms are subject to change without notice.
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Green Shipping
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

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Items Ship Separately
Please note that item(s) may ship separately from other locations and/or ship in separate boxes. For example, large heavy items will not ship with a light bulb. So if your purchasing items that are not friendly shipping together, you will receive the balances of your order in separate boxes.

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What are the shipping options for my order?

Shipping Method Est. Delivery Time
Economy* 7-10 Business Days
Ground 2-6 Business Days
3 Day Shipping 3 Business Days
2nd Day Air 2 Business Days
Next Day Air 1 Business Day
Priority Mail* 7-10 Business Days

 

*Orders to APO/PPO, PO Box, Guam and the Virgin Islands ship Priority Mail. Order to Puerto Rico can be shipped Economy or Priority Mail.
*Please note Economy shipping may utilize USPS for final delivery.

How is the shipping weight charge calculated for my order?
We charge a flat rate for each order plus an additional weight fee for all items. The total shipping charges are displayed on the shopping cart page for your review. The formula we use to calculate the total shipping cost is:

(shipping method cost) + (total shipping weight of the order x per pound cost for the shipping method) = Total Shipping Charges

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What is an Oversize charge?
Products that are considered to be oversized due to the weight or dimensions of the shipping box will be shipped by Economy or Ground per requirements of the shipping service provider. An additional charge per oversized item will be added to the shipping charges due to the increase in cost by the shipping service provider for larger or heavier items.
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What are the weight and size limits for shipping?
There are no limits to the total weight of your shipment or the total number of packages in your shipment.  We reserve the right to ship orders over 200 lbs. via motor freight.  A member of our customer service team will contact you with a quote for accurate freight costs.
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What happens when I order a heavy or bulky item?
Certain products can only be delivered by truck. Online these products will be identified on the product page as “Shipping restrictions apply – Truck Only”. Your order will be processed, but placed on “HOLD” and a Customer Care representative will call you with an estimate of freight cost. Please allow additional time to process your order and scheduled delivery. Shipping service provider delivery dates may vary by region.
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Can I ship my order to Alaska or Hawaii?
Yes. A $29.95 fee will apply in addition to the shipping charges. Please note that shipping times to Alaska and Hawaii will take longer than what’s noted in the chart above. Shipping charges to Alaska and Hawaii are a result of increased cost from the shipping service provider.
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Can I ship my order to Canada?

We make placing orders for delivery to Canada quick and easy!

Select items marked with “Ships to Canada” messaging and process your order as you normally would. Any additional charges will be calculated in your Billing Summary Page.  If you have any questions please email us or call us at  1-888-347-4114.

Canadian Shipping & Sales Policies

 

Only items eligible for Canadian Shipping will be allowed to be shipped to a Canadian shipping address.

  • You will receive alerts during your checkout process, if specific items are restricted from Canadian shipping.
  • Please remove these restricted items in order to successfully complete your transaction.

Cost for Canadian Shipping

  • Base Shipping Charge = $32.00 (includes Shipping, Customs Fees, and Duties.)
  • Per Pound Charge= $0.75 per pound

If you have additional questions regarding Canadian Shipping, please contact Customer Service at  1-888-347-4114.

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Can I ship my order internationally?
Fish.com is happy to accept orders from friends around the globe. Please call our expert sales reps at 1-888-347-4114 to assist you with your order. Please note that at this time we can only accept international orders in excess of $150.00. Also note that select product lines may not be available for sale internationally and shipping rates and fees will vary depending on the delivery address of your order. Our sales rep will be able to provide you with additional information when you call to place your order.

Items from Fish.com can be shipped to several international regions, but cannot be shipped to Africa, Island Nations, Israel, Latin America, or the Middle East.

Your packages may be subject to the customs fees and import duties of the country to which your order is shipped. These charges are always the recipient’s responsibility. For further details, read about Restrictions (which apply to all international shipments) and Import Fees Deposits.

Restrictions
Some items sold by Fish.com cannot be shipped internationally due to import restrictions or size; for example pet food and products containing animal by-products cannot be shipped internationally.

Limitations
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for ensuring that the product can be lawfully imported to the destination country. When ordering from Fish.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Customs, Duties, and Taxes
Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

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Must I sign for my delivery?
Signature is required for Motor Freight; however, signature is not required for other shipping methods. Thorough inspection must be made upon delivery and all damage noted on the delivery receipt. If an item is damaged, delivery should be refused and ferret.com must be notified immediately. You must save all shipping and merchandise packaging.
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May I choose my shipping carrier?
No. You may choose only the delivery method.
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Who do I call if my merchandise arrives broken or damaged from the carrier?
If your order is broken or damaged, refuse delivery (if possible) and call Customer Service at 1-888-347-4114. You must save all shipping and merchandise packaging.
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Is expedited shipping available on all products?
Expedited shipping is only available on those products that can be air shipped in accordance with shipping service provider requirements. Products exceeding weight or girth limits and products falling under the hazardous materials (hazmat) guidelines for dangerous materials cannot be expedited. These products are duly noted on the product information page.
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Why does “Next Day”, “2nd Day” or “3 Day Shipping” deliveries sometimes take longer than that to arrive?
Next Day, 2nd Day Air and 3 Day Shipping orders placed after 2 p.m. Eastern Time will not be shipped until the following business day. Next day air packages arrive by end of day on the first full business day after shipment, 2nd Day Air packages arrive the second full business day after shipment and 3 Day Shipping packages arrive the third full business day after shipment.

Placing your order very late in the day, after the shipping service provider has picked up their last shipment, is one factor that can affect shipping time. As a rule, you can expect orders shipped Next Day to take 2-3 business days to arrive, orders shipped 2nd Day to arrive within 3-4 business days and orders shipped 3 Day Shipping to arrive within 4-5 business days.
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Are there any shipping restrictions based on delivery location?
*Economy shipping available to the 48 contiguous United States.
*Ground shipping available to the 48 contiguous United States and Canada.
*Air shipments (2nd Day and Next Day) available to the 50 United States.
*Priority Mail available to Guam, Puerto Rico and the Virgin Islands.

California Only – Pesticide Sale Restriction

A pesticide is any substance intended to control, destroy, repel, or attract a pest. Any living organism that causes damage, economic loss, transmits or produces disease may be the target pest. Pests can be animals, insects, unwanted plants and weeds, or microorganisms such as plant diseases, viruses or bacteria. Before being sold or used in California, all pesticides must be registered with both the U.S. Environmental Protection Agency and the California Department of Pesticide Regulation (DPR). Pesticide products typically sold in retail stores include: Algaecides, Fungicides, Herbicides, Insecticides, Rodent Poison, Repellants and Disinfectants & Sanitizers.  If a product fails to meet California use requirement, TABcom LLC will restrict product shipment to comply with California state law.

For more information visit Fish.com