Fingerhut

Fingerhut Shipping InformationFingerhut-Shipping-Policy

What are the shipping charges?

You may view the shipping and handling charges here.

Why can’t I ship my order to an address besides my billing address?

When you place your first order with us, and you use your Fingerhut Credit, the billing and shipping address need to match. We do this for your protection as we want to ensure the order is being shipped to you, the account holder. Subsequent orders, you have the ability to change your shipping address.

If you would like to change the address on your first order, you can use an alternate method of payment, i.e. Visa, MasterCard, Discover or American Express.

 

I misplaced my return label, how can I get another return label?

If you do not have your return label or packing slip, just visit the Returns Center in the My Account area of Fingerhut.com. Select the order and the items you would like to return and hit the Print Label button. A packing slip will be included in your print outs.
Note: Pre-paid return labels are not available for truck-ship items, oversized items or Fingerhut FreshStart® accounts. Contact Customer Service to help with your return.

How fast is Standard shipping? What about Express shipping?

Standard shipping means we send your order within 10 business days, often less than five! Express shipping means we ship your order within 5 business days or less. There is an extra fee of $9.95 per item for Express shipping and some restrictions apply.

What if my item is damaged, defective or isn’t what I ordered?

Let us make it right. You can use the pre-paid return label you may have received in your package. If you did not receive one with your packaging, visit our Returns Center in the My Account area of the website to print a new return label.

 

How do I track my return?

Once your return has been scanned by the shipper, we will display the tracking information in the Returns Center in the My Account area of Fingerhut.com. Or, you can simply visit the shipper’s website and enter in your tracking number. If you received a Smart Label, go to http://www.tracking.smartlabel.com/ and enter your tracking number. If you received a FedEx label, go to http://www.fedex.com/us/ and enter your tracking number.

If it has been more than ten (10) days since you returned your package, click here to download an affidavit form to assist us with researching your returned package.  Once you’ve filled the form out, email it back to us for faster service.  We’ll conduct an investigation and respond to you typically within 3 days to let you know the result of our investigation.

How do I return something I bought from you?

What if my item is damaged, defective or isn’t what I ordered?

Let us make it right. You can use the pre-paid return label you may have received in your package. If you did not receive one with your packaging, visit our Returns Center in the My Account area of the website to print a new return label.

How long will it take to receive my return credit?

It typically takes 10 days, from the time you mail your item to us to receive it and credit your account. If you provided us with your email address, we will email you when your account has been credited. You can also check on your return status and available credit by viewing visiting the Returns Center in the My Account section of Fingerhut.com.

I misplaced my return label. How can I get another return label?

Visit the Returns Center in the My Account area of Fingerhut.com to print a new return label

Note: Pre-paid return labels are not available for truck-ship items, oversized items or Fingerhut FreshStart accounts. Please follow the return instructions on your packing slip.

What if I don’t have my packing slip?

No problem! If you don’t have your packing slip, you can print one off from the Returns Center in the My Account area of Fingerhut.com or create your own.

  • To print a packing slip: visit the Returns Center in the My Account area of Fingerhut.com. Select the order and the items you would like to return and hit the Print Label button. A packing slip will be included in your print outs.
  • To create your own packing slip: write down your order number and specify if you would like a return credit or if you would like an exchange for a different item. Put this information inside of your box. Mail the box to: Fingerhut, 6250 Ridgewood Road, St. Cloud, MN 56395.

For more detailed information on returns see our Return Policy.

For more information visit Fingerhut