eWatches.com

eWatches.com Shipping InformationEwatches-com-Shipping-Policy

ENJOY FREE STANDARD SHIPPING WITH YOUR PURCHASE!
Free domestic shipping within the continental US is included with your eWatches.com.com order and no minimum purchase is required. Your purchase will ship standard ground via UPS and should arrive at its destination within 1 – 7 days. Domestic orders outside the 48 continental states: Alaska, Hawaii, Puerto Rico & the U.S. Virgin Islands require Second Day Air service at a nominal fee.For more expedited shipping, you can also select other shipping options via UPS at additional shipping costs.

If you have any questions regarding shipping or delivery, please send us an Online Inquiry or call our Customer Service department at 1-866-79WATCH(92824).

FREE STANDARD SHIPPING!*

Free Standard Shipping

OTHER SHIPPING OPTIONS RATES
Standard Service $0.00 FREE
2nd Business Day Service $9.95
Next Business Day Service $22.95
Saturday Delivery $39.95
International (where applicable) $39.95
Business day delivery service excludes Holidays & Weekends.

Free Shipping

eWatches.com is proud to offer FREE standard shipping on all orders (excluding taxes and shipping & handling charges) to all U.S. destinations except Alaska and Hawaii. Shipments to Alaska and Hawaii can only be shipped by 2nd Business Day service or Next Business Day Morning service (Next Business Day Morning service only assures that the package will be delivered the next business day).
Additional items will be charged an additional 50% of the original shipping rate.

SHIPPING TO THE 50 UNITED STATES, PUERTO RICO, AND APO/FPO ADDRESSES.

Yes. We can ship to PO and APO/FPO addresses via UPS SurePost®. Orders Over $700 cannot be shipped to PO boxes. Physical addresses are required for all purchases over $700 regardless of their destination.

DO YOU OFFER SATURDAY DELIVERY?

Yes. We ship via UPS Saturday Delivery ($39.95).

WILL YOU SHIP OUTSIDE THE UNITED STATES?

eWatches.com offers shipping to over 40 countries worldwide. Please click here for further details.

HOW CAN I TRACK MY ORDER?

You can use the shipment tracking number on www.ups.com.

WHAT IS UPS SUREPOST® & MAIL INNOVATIONS®?

UPS SurePost® is an economy, residential, ground service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service.

REFUSAL OF DELIVERY

If a package is refused for delivery, the customer will be responsible for actual shipping charges incurred by eWatches.com. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost of shipping the package to you. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible. This does not apply to packages that appear to be damaged in shipping.

Incorrect Shipping Address Provided

Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charges. When we receive the package in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be shipped again will be subject to actual shipping charges. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.

WHAT IS UPS MYCHOICE® TRACKING?

Log in to ups.com and track your packages to reroute, reschedule, or authorize a shipment release for your delivery. You’ll get an email, voice, or text message the day before your delivery letting you know when your package will arrive.

→ LOGIN INTO YOUR ACCOUNT

FIND YOUR ORDER

REQUEST A RETURN

     PRINT YOUR LABEL & SHIP

YES, IT’S THAT EASY!

Please note, pre-paid labels may only be used for shipment sent from the United States. If the value of your order exceeds $400, please contact a customer loyalty specialist to assist you with your return.

 

How to Request a Pre-Paid Shipping Label Return for Refund:

  1. Login to My Account with your email address and password.
  2. Locate the Order you wish to return and click on the Order Number.
  3. On the next page, select “Request a return”.
  4. Select a reason in the drop down menu and add any comments
  5. You’ll receive an email within an hour with your RFI/Order# and a Pre-Paid label.
  6. Print and affix the Pre-Paid label to the outside of the shipping box and include a copy of the email with your return. Please make sure you write your RFI/Order# on the outside of the shipping box (not the watch box).
  7. Please allow 5-7 business days for the returned item to arrive at our warehouse.

Please note, pre-paid labels may only be used for shipment sent from the contiguous United States. If the value of your order exceeds $400, please contact a customer loyalty specialist to assist you with your return.

eWatches.com Standard Return for Refund Policy

eWatches.com will gladly accept the return of new, unused, and undamaged merchandise within 30 days from delivery date.
Returns after 30 days are subject to a 20% restocking fee.

  1. The returned merchandise must be in its original condition and accompanied by the packing slip included in your order, the original warranty, as well as the original documentation and packaging; otherwise the return will not be honored.
  2. Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not have been sized or altered in any way.
  3. All returns require a Return For Inspection (RFI) number. Your RFI number is the same as your Order number and is included on the return address label provided. We will provide a pre-paid shipping label for all orders valued at $400 or less. To request a pre-paid return for refund shipping label go to the Return for Refund Process. Please include your RFI# with your return and on the outside of the shipping box (not the watch box). eWatches.com will not accept any returned merchandise without an RFI number.
  4. Once your return to eWatches.com is received, reviewed and inspected (usually within 48 hours of receipt), your refund will be processed. A credit will be automatically issued to your original form of payment within 7 business days. Please note, depending on your financial institution, it may take an additional 2-10 business days for your credit to be applied and posted to your account.
  5. Gifts With Purchase – Free or discounted items shipped as promotional gift with purchase must be returned along with the qualifying item in the original condition as described in the Standard Return Policy. The retail value of a gift with purchase not returned with the qualifying item will be deducted from the refund or credit amount.
  6. Damaged Box or Damaged Product If you receive damaged or incorrect item(s), contact a Customer Loyalty Specialist no later than 5 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, refuse delivery and contact a Customer Loyalty Specialist immediately at 1-866-799-2824.
  7. Refusal of Delivery If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by eWatches.com. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you.
  8. Incorrect Shipping Address Provided Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a reshipping fee. If the package is returned and customer has not contacted a Customer Loyalty Specialist the order will then be refunded back to the original form of payment.

For more information visit eWatches.com