DHGate Shipping InformationDHGate-Shipping-Policy

On-time Delivery

All sellers on DHgate.com are required to guarantee their product(s) delivery on time. Each product page contains”On-time Delivery” guarantee, and the “Estimated Delivery” time-frame.

With the on-time delivery guarantee, you’ll be able to know exactly in how many business days a seller ships out a product, and within how many days the product will be delivered.

The seller’s “On-time Delivery” guarantee starts from the moment the seller have uploaded the shipping tracking number to the system (i.e. website). You can submit a “return and refund” request and get a full refund if you never received your order. If you finally got but not within the seller’s on-time delivery guarantee, we may issue a partial refund as a compensation if you keep the parcel, or you can return back for full refund.

The following are not included in the “On-time Delivery Guarantee”

  • Your order did not arrive because you provided the wrong shipping address.
  • Other exceptional circumstances outside the control of DHgate.com.Other exceptional circumstances outside the control of DHgate.com.
  • Your order did not arrive due to exceptional circumstances outside the seller’s control. Item(s) did not clear customs, or are delayed due to natural disaster.
  • If you bypass DHgate.com and made a payment directly to the seller.

For more information visit DHGate