How is my order shipped?

Most orders are packaged in damage resistant boxes and shipped with our primary carrier, UPS.

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Are you affected by weather or holiday related delays?

Unfortunately, anyone who ships by common carrier is. We’ll do our very best to accommodate your event deadline in these situations, but we cannot control the weather or holiday traffic.

What if my award arrives broken?

We take the utmost care in packaging and shipping your pieces, however accidents may occur due to the fragile nature of our products. We must be able to file a claim with the carrier, so it is imperative that any damages are reported within 48 hours of receipt. A photograph of damaged products or boxes is required, and all packaging is retained for inspection. If you receive damaged awards and report the damage within 48 hours of receipt, we will take care of all costs required to replace your awards free of charge. Please also refer to our Return & Replacement Policy.

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How do I report a lost shipment?

We provide tracking numbers on all shipments and regularly track these for customers, ensuring that your shipment arrives safely and in a timely manner. If you do not receive your order as scheduled, please inform us right away and we will trace the shipment with UPS. If it is verified the shipment is lost in transit, we will ship you a replacement at our own expense.

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Do you ship to international countries?

No, we only ship to the U.S., PR, GU or Canada addresses.

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How do you charge shipping?

Our shipping charges are based upon the actual package weight or dimensional weight and service levels which include shipping method and shipping destination. Each service level gives a different price and guaranteed arrival date. Please keep in mind that we require 48 hours for engraving production after you approve our artwork to ship out your order from our California warehouse. Pick the best service level that gives you the needed guaranteed arrival date. For shipments to Canada, we include all custom duties, sales tax and brokerage fees in the shipping charge to provide trouble free at Canadian Custom and faster delivery.

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Can I use my own UPS account for shipping or choose other shipping carriers?

No, we do not use any other shipping accounts or shipping carriers to ship orders. Due to the fragile nature of glass and crystal products, we anticipate high possibility of damage claims. It is more convenient and easier for us to claim from our own shipping carrier, making it faster for us to ship replacements back to our customers at our own expense. UPS provides secure and reliable services at competitive shipping rate so we choose UPS as our sole shipping partner to eliminate pick up or delivery time delay.

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How long does it take for shipping?

Shipping times are provided by UPS, counted from the following day of the shipping date excluding Saturday, Sunday, and Holidays. Seldom delivery issues may occur due to exceptions or Mother Nature. We ship all orders from California, 91744.

Depending on your zip code, U.S. Ground shipping time is 1-5 days; Canada 5-7 days. See the map below for transit days to your area. Express shipping is also available. Shipping costs for all available shipping options are provided on Shopping Cart.

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Can you drop ship awards to different locations for me?

Yes, you will simply need to place an order for each shipping destination. The corresponding shipping charge will automatically be added for each order. We can also include any inserts that you provide at no additional charge.

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