Creative

Creative Shipping InformationCreative-Shipping-Policy

PAYMENT & SHIPPING

The Creative Store accepts Visa, MasterCard, American Express and Discover credit / debit cards. We are also continually evaluating new payment options, so you can enjoy a greater range of payment choices in future.

Creative Store (United States) ships to destinations within continental United States, including Hawaii and Alaska.

We do not ship to United States territories like Puerto Rico, Guam, and the United States Virgin Islands. We also do not ship to Canada, or other American territories located outside the United States.

Creative Stores in other regions:

Creative Stores Language Shipping Destination
Creative Store (United Kingdom) English United Kingdom

Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunhun, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey and their dependencies

Creative Store (Pan European) English Austria, Belgium, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovenia, Sweden, Switzerland

Excludes all overseas territories like Greenland, Faroe Islands, Mount Athos, Sint Eustatius, and Madeira

Creative Store (Germany) German Germany

Excludes all overseas territories like Büsingen am Hochrhein and Heligoland

Creative Store (France) French France

Excludes DOM, TOM, CTOM and New Caledonia

Creative Store (Italy) Italian Italy

Excludes all overseas territories like Livigno and Campione d’Italia

Creative Store (Spain) Spanish Spain

Excludes all overseas territories like Canary Islands, Ceuta, Melilla and Plazas de soberanía

Creative Store (Poland) Polish Poland
Creative Store (Australia) English Australia and New Zealand
Creative Store (Singapore) English Singapore (Main island)
Creative Store (Hong Kong) English Hong Kong
Creative Store (Japan) Japanese Japan

Should you be unsure whether the Creative Store ships to your location, please contact us for assistancebefore placing an order.

The Creative Store offers a variety of delivery options to suit every schedule and budget. Please refer to the table below for our different delivery options, estimated delivery timings and corresponding charges.

We offer free shipping. Learn how to qualify here.

Shipping Method Delivery Time Package Weight Shipping Charge
Standard Shipping 3 to 5 business days Less than 4 pounds $5.50
4 pounds and above $7.50
Two-Day Delivery

(No weekend delivery; no P.O. boxes or APO/FPO)

2 business days Less than 4 pounds $12.00
4 pounds and above $14.00

Delivery Exceptions:

  • Standard Shipping for Alaskan and Hawaiian addresses:
    3 to 7 business days
  • Standard Shipping for APO/FPO addresses:
    Up to 21 business days
  • Two-Day shipping options are not available for Alaskan, Hawaiian, P.O boxes, APO and FPO addresses.

The latest time to place an order on a business day is 12:30 (ET), after which subsequent orders will be considered as placed on the next business day.

Orders totaling $35 or more will qualify for free Standard Shipping.

Based on the availability of your items and the chosen shipping method, an “Estimated Delivery Date” will be displayed throughout the purchase process.

You should expect to receive your order between those communicated dates. You will also be able to track the shipping progress via the Tracking ID sent to your email after your order leaves our fulfillment center.

Orders placed with the Creative Store are fulfilled by Amazon Logistics, and shipped via a trackable method.

A shipping confirmation email containing the Tracking ID and courier details will be sent to you after your order has been dispatched. These information will also be available in your Order History.

If you do not receive your order after the estimated delivery date, the quickest way to obtain assistance is to contact the courier directly. Alternatively, you may also contact Creative Store for assistance.

Troubleshooting:

  • If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
  • If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.
  • If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please contact the Creative Store.

Orders placed with the Creative Store are fulfilled by Amazon Logistics. We use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for your desired shipping address. It is not possible to specify a preferred carrier when placing your order.

Your order may also be split into multiple shipments and may fulfilled by different couriers.

Shipping to a P.O. box:
Most items may be shipped to P.O. boxes. Some items that are too big to be shipped to a P.O. box must be shipped to a street address.

  • If you have an account with the Creative Store at the time of your purchase, you may lodge a report via Order History by clicking on “Received Wrong/Damaged Items”. You will be required to sign in to your account.
  • If you do not have an account with the Creative Store, please contact us for assistance. We will require your order number, and the email address used to complete the purchase.

The quickest way to obtain assistance is to contact the courier directly. These details are provided to you through the shipping confirmation email.

Alternatively, you may also contact Creative Store for assistance:

  • If you have an account with the Creative Store at the time of your purchase, you may lodge a report via Order History by clicking on “Contact Customer Service”. You will be required to sign in to your account.
  • If you do not have an account with the Creative Store, please contact us for assistance. We will require your order number, and the email address used to complete the purchase.

All orders $35 and above qualifies for free Standard Shipping (3 to 5 business days).

For more information visit Creative