Cheap Stair Parts

Cheap Stair Parts Shipping InformationCheap-Stair-Parts-Shipping-Policy

Q. Where are you located?
A. We ship from Houston, Tx. We are an internet based company and do not have a store front for customers to visit.

Q. Can I pick up in Houston, Tx?
A. Yes. We ship from a distribution facility and the employees there are not equipped to handle sales & support for customers. They can only assist with loading your order. We also offer free Houston local delivery. The free local delivery code is  ”  htown  “.  Any order that tries to use this coupon and is not in the houston area will be cancelled and you will have to reenter the order without the coupon. We don’t go more than 5 miles outside of Beltway 8, except for north houston where we can go up into the Woodlands. See a full map at the bottom of where we deliver.

Q. What shipping companies do you use?
A. We use UPS / Fedex for all of our delivery services. We ship orders under 150 pounds UPS ground or express. Orders over 150 pounds will go Fedex Freight on a Pallet. Freight can bring the order to your house and hand the boxes off the truck piece by piece. Occassionally we may use a different LTL delivery company. If you require a lift-gate service you will be responsible for the fees. (sometimes we may use a different freight carrier such as YRC, AAA Cooper or SEFL, but mainly its Fedex LTL)

Q. How long will it take to receive my order?
A. After the order is placed, we will ship the order within 48 hours. Shipping time takes 3-6 days.

Q. Do you ship internationally?
A. We can. Orders going to Canada will require a broker on your end before we ship. All other countries will be required to use a freight forwarding company. We will only ship to your freight forwarding company and you will be responsible for the shipment from there.

For more information visit Cheap Stair Parts