Cases.com

Cases.com Shipping InformationCases.com-Shipping-Policy

All orders are typically shipped within 1-2 business days of submission. Orders placed after 9am Mountain Time will ship out the following business day. Orders are shipped every day except for Saturday, Sunday and major National holidays. You will receive a confirmation e-mail shortly after you complete your order. Please ensure your shipping address is correct when ordering and when reviewing your order confirmation e-mail. If your address is incorrect, please contact us immediately by phone (1-877-255-8766) or e-mail. Once your order has shipped, we are not able to make any changes to your order or shipping address. Any shipment issues and order related problems must be reported to us within 14 days of the shipping date. We are not responsible for lost or stolen packages which show proof of delivery from the shipping company.

Preorder Policy:

When you purchase an item that is on Preorder, your credit card will be charged right away. Placing a preorder will guarantee your position on the waiting list and will reserve a case for you when it becomes available. Preorders are processed in the order they have been received. We reserve the right to stop accepting preorders. You may cancel your order at any time prior to the shipment date.

Shipping Options:

 

Shipping Service: Delivery Time:1
FedEx Express Saver® 3 Business Days
FedEx 2Day® 2 Business Days
FedEx Standard Overnight® Next Day PM
FedEx Priority Overnight® Next Day AM2
First Class Mail® 4-5 Business Days3
Priority Mail® 2-3 Business Days3
Express Mail® 1-2 Business Days
FedEx International Priority® 1-2 Business Days to Canada3
2-4 Business Days Worldwide3
Priority Mail® International 6-10 Business Days Worldwide3
Express Mail® International 5-7 Business Days Worldwide3

 

Notes:
1 – Delivery time calculated from date of actual shipment. Consistent with the provisions of the FedEx Service Guide, the money-back guarantee will not apply to FedEx shipments affected by weather.
2 – Saturday delivery available with FedEx Priority Overnight, $17.25 extra (available upon request).
3 – Service delivery time is not guaranteed; it is an estimate by the shipping company.
*Please note, FedEx DOES NOT deliver to PO Boxes.

International Shipping:

Delivery time outside the United States is just an estimated average, and is NOT guaranteed. Your package may be held by your country’s customs agency until cleared. We do not have control over your local shipping carriers or customs agencies. However, you can be assured that all international packages are being shipped out with all needed documentation to avoid unnecessary delays

Duties and Taxes: Our prices do not include duties or value-added taxes. If assessed, these charges are the responsibility of the package recipient and will be billed by the local customs office or shipping carrier.

Package Refusal:

If a customer refuses (does not accept) the package, the customer will be billed the return fee assessed by the shipping company. By not accepting the package, customer is refusing to comply with the company policies and will not be entitled to any refund(s) or reimbursement(s). Prior to sending your package back, please request an Return Merchandise Authorization number.

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