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Delivery Times

  • UK Economy delivery orders are delivered in 8 to 12 working days.
  • UK Standard delivery orders are delivered in 4 to 6 working days.
  • UK Express delivery orders are delivered in 2 to 3 working days.
  • Deliveries to Northern Ireland, Scottish Highlands, Channel Islands and BFPO addresses may take an extra 1 or 2 working days.
  • Delivery to Republic of Ireland, Belgium, France, Germany, Luxembourg, Netherlands, Spain, Austria, Italy and Denmark will take 12 to 15 working days.
  • Please allow 2 or 3 extra working days for tailored items.
  • “Working days” are Monday to Friday, excluding public holidays.
  • You may receive your goods in several packages which arrive on different days. We often send goods that are in stock straight away and send any outstanding goods as soon as we receive them from our suppliers.
  • If we are unable to deliver your order within the above periods we will contact you as soon as we are aware of the problem.

Delivery Methods

  • UK orders are sent by Royal Mail or DPD.
  • Orders to the Republic of Ireland, Belgium, France, Germany, Luxembourg, Netherlands, Spain, Austria, Italy and Denmark are sent by DPD or another similar carrier.
  • If your order is sent by Royal Mail they will normally leave it in a safe place if nobody is available to receive it.
  • If your order is sent by DPD they will normally require a signature on delivery unless you chose a Safe Place for it to be left when ordering.
  • If delivery is not possible a card will be left containing further instructions.

Next Working Day Delivery (UK Mainland Only)

  • If you require your goods urgently we can offer next working day delivery for ¬£9.95 per order to UK mainland addresses only. This is only available on items that are in stock and available for immediate despatch at the time of order.
  • This service is available to UK mainland only, excluding Northern Ireland.
  • To allow us to check stock when you order, orders for next working day delivery must be placed by telephone.
  • Next day delivery is not currently available for online orders.
  • To order for next working day delivery please call us on 01432 34 35 32 between 9:30am and 5:00pm Monday to Friday.

Delivery Address

  • You can specify any UK, BFPO, Republic of Ireland, Belgium, France, Germany, Luxembourg, Netherlands, Spain, Austria, Italy and Denmark delivery address, for example your home, your neighbour’s, your workplace or anywhere else you like.
  • We may need to carry out additional security checks if the delivery address is different to that cardholder address, which may delay your order. To help us with these checks please include the name of the householder at the delivery address rather than your name.
  • It is your responsibility to ensure the delivery address is correct and complete. We cannot accept responsibility for any loss or delay if the address you entered is incorrect or incomplete.

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