Browncookie.com

Browncookie.com Shipping InformationBrowncookie.com-Shipping-Policy

  • Two shipping methods are available for US customers:
      1. Standard Shipping (2-8 business days)
      2. Expedited Shipping (2-3 days)
  • Shipping rates are based on total order value.
  • Orders usually ship within two business days of the receipt of payment.
  • Orders received after 6 PM Pacific time are considered to have been received on the following business day.
  • Brown Cookie ships to any valid address in the world.
  • US packages returned to us as undeliverable will receive a full refund, less shipping costs. If you would still like to place an order for items that were undeliverable, you can place another order on our website with the correct address.
  • If your package’s tracking information indicates that it has been delivered but you have not received it yet, please follow our guidance for finding a missing package that shows as delivered.

U.S. Standard Shipping

  • Standard shipping is free for US orders over $35.
  • Most orders ship via U.S. Postal Service First Class Mail. These shipments are usually delivered between 2 and 8 days from the date of shipment.
  • Orders shipped via U.S. Postal Service First Class Mail receive a shipping confirmation with a tracking number, so you will know when your package is shipped, handled, and delivered. You will receive this tracking number via email when your order is confirmed.
  • Brown Cookie reserves the right to select the most efficient shipping method for your standard shipping order.
U.S. Standard Shipping & Processing Rates
Order Total Rate
Less than $5 $4.99
$5.01-10.00 $5.99
$10.01-20.00 $6.99
$20.01-25.00 $7.99
$25.01-30.00 $8.99
$30.01-34.99 $9.99
Over $35 Free shipping

U.S. Expedited Shipping

  • Most expedited orders ship via U.S. Postal Service Priority Mail. These shipments are usually delivered between 2 and 3 days from the date of shipment.
  • Orders shipped via U.S. Postal Service Priority Mail receive a shipping confirmation with a tracking number, so you will know when your package is shipped, handled, and delivered. You will receive this tracking number via email when your order is confirmed.
  • Brown Cookie reserves the right to select the most efficient shipping method for your expedited shipping order.
U.S. Expedited Shipping & Processing Rates
Order Total Rate
Less than $15 $16.95
$15.01-25.00 $17.95
$25.01-35.00 $18.95
$35.01-45.00 $19.95
$45.01-55.00 $20.95
$55.01-75.00 $22.95
$75.01-95.00 $25.95
$95.01-150.00 $29.95
Over $150.00 Please contact us

 

International Shipping

  • All orders ship within one business day of the receipt of payment.
  • Orders are shipped via U.S. Postal Service First Class International Package Mail. Delivery time varies based on delivery location but is usually between 10 and 25 business days, not including customs clearance times.
  • This shipping method does not have online tracking information.
  • Orders placed with this shipping method will not be refunded if the package is lost or stolen. The buyer assumes this responsibility by choosing this shipping method.
  • Brown Cookie reserves the right to choose the most efficient shipment method for your international shipment.
  • If your parcel is heavy, you will be contacted and advised of any additional charges prior to fulfillment. Please note that we require a reply within 5 working days.
  • International packages returned to us as undeliverable will receive a full refund, less the cost of shipping. If you would still like to place an order for items that were undeliverable, you can place another order on our website with the correct address.

Shipping to Canada

  • Canadian shipping rates are based on total order value.
Canada Shipping & Processing Rates
Order Total Rate
Less than $5 $4.99
$5.01-10.00 $5.99
$10.01-20.00 $6.99
$20.01-25.00 $7.99
$25.01-30.00 $8.99
$30.01-50.00 $9.99
$50.01-60.00 $10.99
$60.01-70.00 $11.99
$70.01-90.00 $12.99
$90.01-100.00 $13.99
Over $100.00 Please contact us

Shipping to Australia & New Zealand

  • Shipping rate is based on the total number of items ordered.
  • $4.99 base cost + $4.99 for each item ordered

Shipping to Japan

  • Shipping rate is based on the total number of items ordered.
  • $2.99 base cost + $2.99 for each item ordered

Shipping to Mexico

  • Shipping rate is based on the total number of items ordered.
  • $4.99 base cost + $4.99 for each item ordered

Shipping to Europe

  • Shipping rate is based on the total number of items ordered.
  • $3.99 base cost + $3.99 for each item ordered to the following countries:
      • Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

Shipping to Asia

  • Shipping rate is based on the total number of items ordered.
  • $4.99 base cost + $4.99 for each item ordered to the following countries:
      • China, Indonesia, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand

Shipping to South America

  • Shipping rate is based on the total number of items ordered.
  • $4.99 base cost + $4.99 for each item ordered to the following countries:
      • Brazil, Peru

Shipping to the Rest of the World

  • Shipping rate is based on the total number of items ordered.
  • $6.99 base cost + $6.99 for each item ordered

For more information visit Browncookie.com