J Brand

J Brand Shipping InformationJ-Brand-Shipping-Policy

FREE GROUND SHIPPING

No minimum spend required. Valid in the 48 contiguous United States ONLY. If you choose 2nd Day Air or Next Day Air shipping, regular charges will apply.

EASY RETURNS & FREE EXCHANGES

We want you to be happy with our product. Enjoy up to 30 days to return/exchange your purchase. For your convenience, a prepaid shipping label is included in all domestic (i.e. 48 contiguous United States) orders. A nominal fee of $5.95 per package will be deducted from your refund for return shipping. Exchanged merchandise is shipped ground service at no additional shipping charge.

DOMESTIC SHIPPING

SHIPPING FEES FOR THE 48 CONTIGUOUS UNITED STATES:

Free ground shipping for the 48 contiguous United States ONLY. To participate, simply add merchandise to your shopping cart and Free Ground Shipping will automatically be applied. The “Ground Shipping” option must be selected to receive the free shipping offer.

ORDER TOTAL GROUND 2 DAYS NEXT DAY
DELIVERY IN 5-7 BUSINESS DAYS DELIVERY IN 2 BUSINESS DAYS DELIVERY BY NEXT BUSINESS DAY
1 ITEM FREE $18.95 $28.95
2 ITEMS FREE $20.95 $30.95
3 ITEMS FREE $22.95 $32.95
4 ITEMS FREE $24.95 $34.95
5+ ITEMS FREE $26.95 $36.95

For information about shipping fees for Hawaii and Alaska, please contact our Customer Service Department, 1.888.549.1610.

INTERNATIONAL SHIPPING

We are proud to offer international shipping.

SHIPPING GIFTS

All orders are shipped with an invoice. To ship an order with an invoice without prices displayed, select the gift box option at checkout. By selecting the gift box option, your order will also be shipped with a complimentary gift box.

ORDER STATUS/ORDER TRACKING

Once you have placed an order, you can check on its status at any time. For domestic order tracking, head over to the order tracking page inside My Account. For international orders, you will need to click “International Orders” from the order tracking page. Once an order has shipped, you will receive an email containing your tracking information.

TIMING OF ORDERS TO BE SHIPPED

If your order is placed Monday through Thursday, it will be shipped the same day or the next business day. If your order is placed on Friday prior to noon PST, the order may be shipped the same day; if not, it will be shipped on Monday. You will receive an email confirmation once your order has shipped. Prior to checking out, you will see the estimated arrival date, depending on the type of shipping you select.

SHIPPING ORDER CONFIRMATION

When your order has shipped, we will send you an email with your tracking number and a link to where you can track your order online.

DIFFERENCES BETWEEN “ORDER DATE” AND “SHIP DATE”

On most websites, “Order Date” and “Ship Date” are not the same. For example, if you place an order on Friday at noon PST, your package will not ship until after the weekend. When you place an order, you’ll see an “Estimated Ship Date” on the order page. If you opted for 2 Day Shipping, you will receive your package 2 days after it ships. In some cases this does not necessarily mean 2 days after you place the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.

SHIPPING TO P.O. BOXES OR APO/FPO ADDRESSES

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

CONTACT US

24 hours/7 days a week
1.888.549.1610
customerservice@shop.jbrandjeans.com

For more information visit J Brand