Biaggi

Biaggie Shipping InformationBiaggi-Shipping-Policy

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER? As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 1-2 business days. Processing time includes receiving your order and packing the item for shipping.  After processing is complete and shipping begins, shipping time is the FedEx Ground transit time from our warehouse in California to your shipping address. Allow 3-10 business days for receipt within the United States.

WHAT ARE THE COSTS? All Biaggi.com orders ship FREE for Fedex Ground! Expedited shipping options are as follows (per item):  Overnight $50, 2nd Day Air $40, and 3rd Day Air $30.  We do not charge for handling or processing of orders.

WILL YOU CHARGE SALES TAX ON MY ORDER? We only charge Sales Tax, as required by law, in New York and California.

WHAT IS YOUR RETURN or EXCHANGE POLICY? Valid return requests and exchanges can be made through your personal Biaggi account up to 30 days from receiving your item. Alternatively, you can email: CustomerService@biaggi.com

WHY DOESN’T THE TRACKING NUMBER WORK? It may take 24 hours before tracking information appears on the FedEx website.

WHEN PLACING AN ORDER I GET AN ERROR MESSAGE STATING THAT THERE HAS BEEN AN AUTHORIZATION FAILURE. WHAT WENT WRONG? If you are using a credit card to pay for your purchase, please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, Mastercard, American Express, and Discover for credit card and/or debit card payment. Below are additional explanations for an order not going through:

? If the error message references billing address verification error, this typically indicates that the credit card company or the network they use has coded a different billing address than you provided. If you moved within the past 6-9 months, you may want to enter the old billing address and try again. Please note you may want to contact your credit card (or bank) first as each attempt will place a hold on the funds being attempted for pre-authorization.

? If the error message references the order is being refused, please contact your credit card company (or bank) to determine their reason for the refusal.

DO YOU SHIP TO ADDRESSES OUTSIDE THE U.S.? Not at this time, but please contact us at CustomerService@biaggi.com for further information.

DO YOU SHIP TO P.O. BOXES OR MILITARY APO/FPO ADDRESSES? Yes. When entering your shipping information during checkout, click the check box where indicated to indicate that the address you entered is a P.O. Box, APO or FPO address. Please note Biaggi can only provide free return shipping for items shipped from a U.S. address.

WHEN DO YOU CHARGE A CREDIT CARD FOR AN ORDER? Biaggi.com charges a credit card after verifying the order has shipped.

DO YOU SELL GIFT CERTIFICATES? Yes we do! You’ll find the gift certificate tab to the top right of this website or click here.

DO YOU HAVE A CATALOG? Nope. US catalog production uses approximately 53 million trees and enough water to fill 81,000 Olympic sized swimming pools each year. Everything we offer can be purchased through our website at www.biaggi.com

For more information visit Biaggi