Adorama

Adorama Shipping InformationAdorama-Shipping-Policy

What do you charge for standard shipping?

Shipping charges are not included in our pricing. Please place your order in the Shopping Cart to view shipping charges.

Special shipping rules apply to GSA, Federal and Local Government, and Educational customers. Please visit your homepage for details.

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I just placed an order online. When will I receive my merchandise?

Adorama Camera makes every effort to get your order to you as soon as possible. Orders for in-stock items placed on business days before 8:00 PM ET (Eastern Time) are generally shipped the same day (subject to verification, click here for details). Please note weekend orders, placed on Fridays after 1:00 PM ET will be processed on the following Monday. If there is a problem with your order, you will receive an e-mail within one business day to advise you about the situation.

Used items:

We Guarantee same day shipping for orders received, processed and verified by 1:00 P.M. ET (Eastern Time) Monday – Thursday, and before 8:30 A.M. ET (Eastern Time) on Friday. Orders received after these times or those which require verification (see below) will be processed the next business day.

Delivery of TVs and other oversized items:

Oversize items like large televisions, which ship by truck, might ship a day later.

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Will I have to sign for my package?

A signature is required for most UPS shipments upon receipt. Someone must be at the address to receive the package and sign for it. Packages cannot be rerouted or picked up from UPS. If you require additional help to receive your package, please contact us.

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What do I do if there are damaged or missing items upon delivery?

Damaged in delivery: If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. Please don’t return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.

Missing items: All missing items claims must be reported within five business days of delivery. Contact us to report a missing item from your shipment.

TVs or other items shipped by truck: Upon delivery, please inspect the item to be sure it’s the correct model, in operable condition, and not damaged. Do not sign the delivery manifest until you have inspected the item. Once you sign for the item, you are accepting the product as is.

If the merchandise is damaged, please make a notation on the delivery manifest, and have the person delivering the merchandise sign as well. Contact us within 48 business hours to report the damage.

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Do you ship internationally?

Yes, Adorama ships throughout the U.S., Canada and to over 200 countries worldwide. International shipments are subject to import fees, duties, and taxes (which are levied once a shipment reaches the destination country) in addition to the brokerage fees/custom clearance charges that may be imposed by the carrier. These charges must be borne by the recipient. Adorama has no control over these charges and cannot predict what they might be.

Due to high international shipping costs, taxes, and duty fees, we cannot ship any order that includes backordered items. We will hold the order until all items are in stock and available to ship. Please contact us if you wish to cancel or change these items.

If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer.

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What countries does Adorama ship to?

Adorama ships throughout the U.S., Canada and to over 200 countries worldwide. Please see the listing here.
Find your country
Albania
American Samoa
Andorra
Angola
Antigua & Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bosnia
Botswana
British Virgin Islan
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African
Central African Rep
Chad
Chile
Colombia
Cook Islands
Costa Rica
Cote d`Ivoire
Croatia
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Eqiatorial Guinea
Eritrea
Estonia
Ethiopia
Faeroe Islands
Fed St of Micronesia
Fiji
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Germany
Gibraltar
Great Britain
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kiribati
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Lichtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mexico
Monaco
Mongolia
Montenegro
Monteserrat
Mozambique
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Norfolk Island
Norway
Oman
Palau
Panama
Papua New Guinea
Paraguay
Peru
Phillipines
Poland
Portugal
Puerto Rico
Qatar
Republic of Congo
Romania
Rwanda
San Marino
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
South Africa
South Korea
Spain
Sri Lanka
St Helena
St.Barthelemy
St.Kitts & Nevis
St.Lucia
St.Vincent&Grenadine
Sudan
Suriname
Swaziland
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tonga
Trinidad & Tobago
Tunisia
Turkey
Turkmenistam
Turks & Caicos Isles
Tuvalu
Ukraine
United Arab Emirates
United Kingdom
Uruguay
USA
Uzbekistan
Vanuatu
Vatican City
Venezuela
Virgin Islands
Wallis & Futuna Is
Western Samoa
Yemen
Zambia

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How long will it be before I receive my order?

Orders are generally delivered based on the shipping timeframe selected during checkout.

Please allow additional time for shipments to U.S. territories, P.O. boxes, or military APO/FPO addresses.

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Can I expedite shipping?

There are generally options that allow for expedited shipping that are displayed at checkout, at an additional cost, subject to terms and conditions of inventory etc…

Orders for in-stock items placed on business days before 8:00 PM ET (Eastern Time) are typically shipped the same day (subject to verification, click here for details). Please note weekend orders, placed on Fridays after 1:00 PM ET will be processed on the following Monday.

Standard Shipping Options

  • Super Saver (7-10 Business Days)
  • Standard Shipping 3-7 Business Days
  • UPS 3 Business Days
  • UPS 2 Business Days Air
  • UPS Next Business Day Air
  • USPS Priority Mail

Sorry, expedited shipping is not available for shipments to, U.S. territories, P.O. boxes, or military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

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Do you ship to P.O. boxes or military APO/FPO addresses?

Shipments can be sent to both P.O. boxes and military APO/FPO addresses. Note: Please allow 6-8 weeks for orders shipped to military APO/FPO addresses for them to be delivered.

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How can I track my order?

Once an order has shipped out, we will send you an e-mail with the tracking number. Just click on the link and it will take you to the carrier’s website.

You can also track your order by click here and:

  • Enter the Adorama Order number as well as the billing zip code or email address associated with the order. OR
  • If you have an Adorama account, simply log into your account using your e-mail address and password, then click on your order number in your order history. The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.

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What Are the Delivery Requirements?

A signature is required for most UPS shipments upon receipt. Someone must be at the address to receive the package and sign for it. Packages cannot be rerouted or picked up from UPS. If you require additional help to receive your package, please contact us.

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How can I buy online and pick up my merchandise in the store?

Adorama offers the convenience of in-store pickup at our retail store located at 42 West 18th Street, New York City, NY 10011. See Map / See directions

Simple steps:

  1. Choose the in-store pickup option located at the top of the checkout page.
  2. You will receive an email indicating that “Your order is ready for in-store pickup”
  3. You can pick up the order during store hours See Here.
  4. To pick up your order, please bring your Credit Card which will be charged at time of pickup.Note: Only the person who placed the order and is listed on the purchasing credit card may pick it up.Call us at 1-212-741-0063 with any questions.

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Will I get free expedited shipping on my order?

Most items will be eligible for free, expedited (1-3 Day) shipping when ordered through our web site. Some Items are excluded. You’ll see notes on eligible product pages, and you’ll automatically have a notice in your shopping cart at check out whenever your order is eligible.

Orders must be greater than $49 to qualify, and must be shipping within the *contiguous 48 U.S. states*. PO box addresses as well as shipping to Hawaii, Alaska or Puerto Rico are not included in this offer. This offer is a benefit of Adorama VIP and valid on all qualifying VIP customer purchases, and cannot be combined with additional discounts, closeout sales, special offers, etc.

To check the shipping charges for different shipping methods or for international shipping, please add the items to your shopping cart.

For more information visit Adorama