Adams Kids UK

Adams Kids UK Shipping InformationAdams-Kids-UK-Shipping-Policy

Standard Delivery

£4.99 Shipping and handling charges are applicable to all orders.

Orders are shipped with Royal Mail or DPD and takes 3 – 5 working days for delivery  to anywhere in the UK.

Next Day Delivery

*Orders placed before 5pm

**Orders are despatched and delivered from Monday to Friday

***Next Day Delivery is not available to certain postcodes including:

AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3.

Although we aim to get orders dispatched the same day, during busy periods and in unforseen circumstances there may be slight delays in recieveing your parcels and we may not be able to meet our next day delivery aim. This is very rare and we apologise if you have been affected by it.

Free International Delivery

Tracked express delivery with Royal Mail is free free for orders above £35. Normally costs £4.99

5 working days to the Republic of Ireland

7-14 working days to the rest of the World

What is the last date I can order before Christmas?

UK STANDARD         NEXT DAY
20/12/2014 15:00        23/12/2014 17:00

International customers we do not guarantee delivery before Christmas on orders made during the week commencing 16/12/13

 

How long will it take for my order to arrive?

Free International Delivery

Tracked express delivery with Royal Mail is free for orders above £35. Normally costs £4.99

5 working days to the Republic of Ireland

7-14 working days to the rest of the World

Which courier do you use?

UK deliveries: We use Royal Mail for standard UK service and DPD courier service to deliver next day within UK.

International deliveries: Most International parcels are despatched with Royal Mail.

Can I have the goods delivered to someone else?

If you want to change the delivery address after you have created your account, you can do so either by going to my address book in my account section and add your new delivery address.

Unfortunately we cannot change the delivery address after an order is placed.

Can you leave my delivery with a neighbour/in the garden?

Our free standard UK delivery is sent with Royal Mail and package will either be delivered through the letterbox depending on its size or left at a safe place.

The next day UK delivery through our courier will only be delivered to the designated address. If you are not in, they will leave a note for you to rearrange delivery.

International Standard Delivery Times

INTERNATIONAL DELIVERY

Country Standard delivery times in working days (Mon – Fri)
Afghanistan Within 15
Aland Islands Within 10
Albania Within 7
Algeria Within 10
American Samoa Within 8
Andorra Within 7
Angola Within 10
Anguilla Within 10
Antigua and Barbuda Within 10
Argentina Within 10
Armenia Within 9
Aruba Within 10
Australia Within 10
Austria Within 6
Azerbaijan Within 10
Bahamas Within 10
Bahrain Within 9
Bangladesh Within 9
Barbados Within 10
Belarus Within 7
Belgium Within 6
Belize Within 10
Benin Within 10
Bermuda Within 10
Bhutan Within 10
Bolivia, Plurinational State of Within 10
Bosnia and Herzegovina Within 7
Botswana Within 10
Bouvet Island Within 10
Brazil Within 10
British Indian Ocean Territory Within 10
Brunei Darussalam Within 10
Bulgaria Within 9
Burkina Faso Within 10
Burundi Within 10
Cambodia Within 10
Cameroon Within 10
Canada Within 8
Cape Verde Within 11
Cayman Islands Within 11
Central African Republic Within 10
Chad Within 10
Chile Within 10
China Within 11
Christmas Island Within 10
Cocos (Keeling) Islands Within 10
Colombia Within 10
Comoros Within 10
Congo, the Republic of Within 10
Congo, the Democratic Republic of the Within 10
Cook Islands Within 8
Costa Rica Within 10
Cote d’Ivoire Within 10
Croatia Within 9
Cuba Within 9
Cyprus Within 6
Czech Republic Within 7
Denmark Within 6
Djibouti Within 10
Dominica Within 11
Dominican Republic Within 10
Ecuador Within 10
Egypt Within 11
El Salvador Within 7
Equatorial Guinea Within 10
Eritrea Within 10
Estonia Within 9
Ethiopia Within 10
Falkland Islands (Malvinas) Within 7
Faroe Islands Within 7
Fiji Within 11
Finland Within 8
France Within 6
French Guiana Within 8
French Polynesia Within 8
French Southern Territories Within 10
Gabon Within 10
Gambia Within 10
Georgia Within 9
Germany Within 6
Ghana Within 10
Gibraltar Within 7
Greece Within 7
Greenland Within 11
Grenada Within 10
Guadeloupe Within 8
Guam Within 10
Guatemala Within 10
Guinea Within 10
Guinea – Bissau Within 10
Guyana Within 8
Haiti Within 8
Heard Island and McDonald Islands Within 10
Holy See (Vatican City State) Within 10
Honduras Within 8
Hong Kong Within 11
Hungary Within 9
Iceland Within 9
India Within 11
Indonesia Within 10
Iran, Islamic Republic of Within 9
Iraq Within 10
Ireland Within 6
Israel Within 9
Italy Within 8
Jamaica Within 10
Japan Within 11
Jordan Within 9
Kazakhstan Within 9
Kenya Within 10
Kiribati Within 8
Korea, Republic of Within 11
Kuwait Within 9
Kyrgyzstan Within 8
Lao People’s Democratic Republic Within 10
Latvia Within 9
Lebanon Within 9
Lesotho Within 10
Liberia Within 10
Libyan Arab Jamahiriya Within 10
Liechtenstein Within 7
Lithuania Within 9
Luxembourg Within 6
Macao Within 11
Macedonia, the former Yugoslav Republic of Within 9
Madagascar Within 10
Malawi Within 10
Malaysia Within 10
Maldives Within 11
Mali Within 10
Malta Within 8
Marshall Islands Within 12
Martinique Within 8
Mauritania Within 10
Mauritius Within 11
Mayotte Within 10
Mexico Within 10
Micronesia, Federated States of Within 10
Moldova Republic of Within 9
Monaco Within 6
Mongolia Within 10
Montenegro Within 7
Montserrat Within 10
Morocco Within 11
Mozambique Within 10
Myanmar Within 7
Namibia Within 10
Nauru Within 8
Nepal Within 7
Netherlands Within 6
Netherlands Antilles Within 7
New Caledonia Within 8
New Zealand Within 11
Nicaragua Within 7
Niger Within 10
Nigeria Within 10
Niue Within 10
Norfolk Island Within 10
Northern Mariana Islands Within 10
Norway Within 6
Oman Within 8
Pakistan Within 9
Palau Within 10
Panama Within 7
Papua New Guinea Within 8
Paraguay Within 10
Peru Within 10
Philippines Within 11
Pitcairn Within 10
Poland Within 9
Portugal Within 8
Puerto Rico Within 10
Qatar Within 9
Reunion Within 10
Romania Within 9
Russia Federation Within 9
Rwanda Within 10
Saint Barthélemy Within 10
Saint Helena, Ascension and Tristan da Cunha Within 10
Saint Kitts and Nevis Within 10
Saint Lucia Within 10
Saint Martin (French part) Within 10
Saint Pierre and Miquelon Within 8
Saint Vincent and the Grenadines Within 10
Samoa Within 11
San Marino Within 6
Sao Tome and Principe Within 10
Saudi Arabia Within 9
Senegal Within 10
Serbia Within 7
Seychelles Within 11
Sierra Leone Within 10
Singapore Within 11
Slovakia Within 7
Slovenia Within 9
Solomon Islands Within 8
Somalia Within 10
South Africa Within 11
South Georgia and the South Sandwich Islands Within 10
Spain Within 8
Sri Lanka Within 11
Sudan Within 10
Suriname Within 8
Svalbard and Jan Mayen Within 10
Swaziland Within 10
Sweden Within 6
Switzerland Within 6
Syrian Arab Republic Within 8
Taiwan Within 11
Tajikistan Within 9
Tanzania, United Republic of Within 10
Thailand Within 11
Timor-Leste Within 10
Togo Within 10
Tokelau Within 9
Tonga Within 8
Trinidad and Tobago Within 11
Tunisia Within 11
Turkey Within 7
Turkmenistan Within 8
Turks and Caicos Islands Within 11
Tuvalu Within 8
Uganda Within 10
Ukraine Within 9
United Arab Emirates Within 9
United States Within 8
United States Minor Outlying Islands Within 10
Uruguay Within 10
Uzbekistan Within 9
Vanuatu Within 10
Venezuela, Bolivarian Republic of Within 10
Vietnam Within 10
Virgin Islands, British Within 10
Virgin Islands,U.S. Within 10
Wallis and Futuna Within 10
Western Sahara Within 10
Yemen Within 10
Zambia Within 10
Zimbabwe Within 10

 

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country – you may want to contact your local customs office before ordering for further information.

Most orders will be shipped with Royal Mail

There is an item missing in my order or you have sent me the wrong goods

If there is an item missing in your order or you have received the wrong goods, please contact support department on information@adams.co.uk and provide us with your order id and a list of products that were missing from the order or the details of the goods sent to you that were incorrect.

You must notify us within 48 hours of receiving the order that an item was missing. Otherwise we will assume that you have received all of the products that you ordered.

I want to return / exchange an item

If you would like to return an item please send it back to the address given below within 30 days from date of receipt.

Adams Kids, Big Yellow, Unit P11

399 Uxbridge Road, Ealing, London UB1 3EW

Please include details of the goods you are returning and any replacements you may want. We will not charge you any postage for exchanging an item.

For more information visit Adams Kids UK